NHTSA Complaint #10208953 — 2004 SATURN ION

INTERMITTENTLY POWER STEERING WARNING LIGHT WOULD APPEAR ON DASH AND POWER STEERING WOULD STOP WORKING. THIS HAPPENED ONCE ONE DAY AND TWICE THE SECOND DAY WHEN I CALLED FOR AN APPOINTMENT WITH THE SERVICE DEPARTMENT OF THE DEALER. THE CAR IS 4 YEARS OLD AND IS NO LONGER UNDER WARRANTY. THE DEALER REPLACED THE ELECTRIC POWER STEERING ASSEMBLY AT A COST OF APPROXIMATELY $1200. WHEN I WAS TOLD THAT THIS JUST "SOMETIMES HAPPENS" BY THE DEALERSHIP, I COULD NOT UNDERSTAND WHY IT WAS NOT CONSIDERED A SERIOUS DEFECT AND RECALLED. I DECIDED TO LOOK ON THE INTERNET AND FOUND THAT IT HAPPENS TO SATURN IONS AS WELL AS OTHER GENERAL MOTORS VEHICLES. IN MY OPINION, A 4 YEAR OLD CAR SHOULD NOT JUST SUDDENLY LOSE POWER STEERING. THIS COULD HAVE RESULTED IN TRAGEDY. SUPPOSE A DRIVER HAS TO SWERVE TO AVOID AN OBSTACLE AND THE POWER STEERING FAILS AT THAT MOMENT. THIS IS SOMETHING WHICH I BELIEVE GM IS AWARE OF AND IS CHOOSING NOT TO WARN PEOPLE ABOUT. I INTEND TO MAKE MY VOICE HEARD IN AS MANY FORUMS AS POSSIBLE. THIS IS A VERY SERIOUS PROBLEM AND I SINCERELY HOPE IT CAN BE ADDRESSED BEFORE EVEN ONE PERSON LOSES THEIR LIFE. *TR