NHTSA Complaint #10208638 — 2002 JEEP GRAND CHEROKEE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10208638
Vehicle	2002 JEEP GRAND CHEROKEE
Component	ENGINE AND ENGINE COOLING
Date of Incident	October 9, 2007
Date Filed	November 11, 2007
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

WHEN I TRIED TO START MY 2002 JEEP GRAND CHEROKEE, THERE WAS A LOUD BANG AND THE SMELL OF SOMETHING THAT HAD BURNED. THE NEXT DAY I HAD THE VEHICLE TOWED TO THE DEALER. I WAS TOLD THAT THE INTAKE MANIFOLD BLEW OFF AND THE PARTS ARE ON BACKORDER. IT HAS NOW BEEN OVER A MONTH AND I WAS TOLD IT WILL BE ANOTHER MONTH BEFORE PARTS WILL BE RECEIVED. THE DEALER TOLD ME THEY HAD NEVER SEEN AN INCIDENT OF THE TYPE I EXPERIENCED. I HAVE CONTACTED CHRYSLER THREE TIMES AND HAVE BEEN TOLD ON EACH OCCASION THAT THEY WILL NOT FINANCIALLY PARTICIPATE IN THE REPAIR. *TR

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