NHTSA Complaint #10208253 — 2004 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10208253
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	October 23, 2007
Date Filed	October 29, 2007
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. THE LIFT GATE FELL OFF THE HINGES WHEN IT WAS BEING CLOSED. THE CONTACT WAS FORCED TO DRIVE THE VEHICLE WITH THE LIFT GATE DISCONNECTED. A MECHANIC STATED THAT IT NEEDED TWO GLASS BRACKETS AND THE HINGES NEEDED TO BE REPLACED. THE REPAIR COST WOULD BE MORE THAN $600 AT THE OWNER'S EXPENSE. THERE WERE NO WARNING SIGNS THAT THE LIFT GATE WAS LOOSE. THE DEALER STATED THAT THERE WAS NO WARRANTY AVAILABLE. THE FUEL SYSTEM WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 45,000. UPDATED 11/14/07

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