NHTSA Complaint #10207957 — 2004 NISSAN MAXIMA

ON OR ABOUT THE EVENING OF OCTOBER 23, 2007, I HEARD A LOUD BOOM! AS I WAS DRIVING DOWN THE HIGHWAY. I DIDN'T SEE ANYTHING AIRBORNE, OR FEEL ANY SORT OF IMPACT. AT FIRST I THOUGHT SOMEONE HAD BLOWN-OUT THEIR TIRE, BUT THERE WERE NO CARS AROUND US. SO I PARKED AND LOOKED AT MY TIRES. ALL ALL MY TIRES WERE FINE, AND THERE WAS NO SIGN THAT ANYTHING HAD HIT THE BODY ANYWHERE IN THE FRONT, REAR OR SIDES OF THE VEHICLE. HOWEVER, THE NEXT MORNING IT WAS DRIZZLING, AND AS I WAS PULLING OUT, I NOTICED A SMALL TRICKLE OF WATER COMING FROM THE LIGHT PANEL ABOVE. IT WAS SEEPING IN FROM THE ROOF SOMEHOW. THIS WAS STRANGE, BECAUSE I DON'T HAVE A SUNROOF --ONLY A SKYVIEW AND THAT DOESN'T OPEN. I SLID BACK THE ROOF PANELS TO INVESTIGATE. AS THE DAYLIGHT SHINED THROUGH I WAS HORRIFIED TO FIND THE SKYVIEW WINDOW FULL OF CRACKS. IT LOOKED LIKED CRACKED ICE WHICH STARTED ABOVE THE FRONTSEAT AREA, AND CONTINUED INTO THE BACKSEAT AREA. I IMMEDIATELY CALLED 1-800- NISSAN-1 AND REPORTED THIS TO CUSTOMER CARE REP. CHRISTINE BASILLE X. 51276, AND TOLD HER WHAT HAD HAPPENED. FURTHERMORE, I TOLD HER THAT I HAD RECEIVED A RECALL NOTICE ABOUT THE SKYVIEW WITH MY VIN SOME YEARS EARLIER, BACK IN 2004. I WAS TOLD TO CONTACT NISSAN WHETHER I HAD EXPERIENCED ANY PROBLEMS WITH IT OR NOT. I TOLD HER THAT IN 2004, I HAD TAKEN IT TO THE DEALER IN RESPONSE TO THE RECALL BACK THEN. THE DEALER HAD KEPT MY VEHICLE OVERNIGHT TO INSPECT IT, BUT CHOSE NOT TO REPLACE MY SKYVIEW SAYING SOMETHING LIKE MY VEHICLE DIDN'T APPEAR TO BE AFFECTED. CHRISTINE BASILLE TOLD ME THAT A REPRESENTATIVE WOULD GET BACK IN CONTACT WITH ME BY MONDAY. IN THE INTERIM, I TOOK MY CAR TO THE DEALERSHIP FOR ASSESSMENT, BECAUSE MY SERVICE REP SAID THAT HE WOULD BE ABLE TO TELL THE DIFFERENCE BETWEEN A WARRANTY ISSUE AND DAMAGE DUE TO IMPACT. ALTHOUGH, THE SERVICE DEPT. REPORTED THAT THERE IS NO SIGN OF IMPACT, THEY HAVE DECLINED COVERING THE REPAIR. I STILL HAVE NOT HEARD BACK FROM MY REGIONAL NISSAN REPRESENTATIVE.