NHTSA Complaint #10207480 — 2003 MITSUBISHI LANCER

I BOUGHT THE MITSUBISHI LANCER IN JUNE 2004 WITH 29,361 MILES. NOVEMBER 24 2004 WITH 31,952 MILES WE TOOK THE CAR (WHICH IS MY DAUGHTERS) TO SANBERNARDINO MITSUBISHI FOR A FAN CONTROLLER RECALL # C0409ZXX INVOICE # 152167 AND EXPLAINED IT WAS HARD TO TURN THE HEATER CONTROLL KNOB THE SERVICE ADVISER # 25 GOT IN THE CAR AND TURNED THE KNOB HE SAID YEAH IT IS A LITTLE HARD TO TURN BUT THEY ARE MADE LIKE THAT. I TOLD HIM IT FELT LIKE IT WAS GOING TO BREAK AND HE SAID IT WONT AND ONCE AGAIN THEY ARE ALL MADE LIKE THAT BUT HE WOULD HAVE IT LOOKED AT. WE WERE TOLD THEY OILED IT AND SENT US ON OUR WAY. MY DAUGHTER TURNED THE KNOB ONLY WHEN SHE HAD TO BECAUSE SHE DIDN'T WANT IT TO BREAK. WE TOOK THE CAR BACK TO SAN BERNARDINO MITSUBISHI ON FEBRUARY 1 2006 WITH 37,320 MILES FOR A REFLASH RECALL # C0505JXX PCM INVOICE # 164087. WE TOLD THE SERVICE ADVISER CARLOS GONZALEZ WE ARE AGAIN HAVING PROBLEMS WITH THE HEATER CONTROLS KNOB BEING HARD TO TURN.AND HE SAID THEY GET THIS COMPLIANT ALL THE TIME. INVOICE # 164167 HE HAD THE HEATER CONTROL LINK PART # 7801A110 AND # MN185137HC CONTROL REPLACED ON FEBRUARY 3 2006. PER DSM. ON OCTOBER 30 2007 WITH 51,391 MILES I CALLED SAN BERNARDINO MITSUBISHI 909-884-7700 AND SPOKE TO MIKE SMITH IN SERVICE DEPARTMENT AND TOLD HIM OF MY RECURRING PROBLEM WITH HEATER CONTROL KNOB NOT WORKING.HE TOLD ME IT WOULD BE $900 DOLLARS TO FIX THE PROBLEM I WAS GIVEN THE PHONE NUMBER FOR MITSUBISH NORTH AMERICA CUSTOMER SERVICE 888-648-7820. I CALLED AND SPOKE TO LINDA WOULD NOT GIVE HER LAST NAME AND SHE SAID THAT THE REPLACED CONTROLLER WHICH WAS DONE 18 MONTHS AGO ONLY HAD A 12 MONTH WARRANTY THERE WAS NOTHING THEY COULD DO. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS EXACT RECURRING PROBLEM ON THE NHTSA WEB SITE. THIS IS WITHOUT A DOUBT A DESIGN PROBLEM OF MITSUBISH?S. WHAT IS A PESON TO DO? JUST NOT BUY A MITSUBISHI? *TR