NHTSA Complaint #10207474 — 1995 FORD CROWN VICTORIA

JULY 2006 MY CROWN VICTORIA CAUGHT ON FIRE DUE TO A BRAKE SWITCH AND CRUISE CONTROL WIRING PROBLEM I NOTIFIED FORD MOTOR COMPANY TO SEE IF THERE WAS ANY RECALL OR PROBLEM WITH SUCH HAPPENINGS THEY TOLD ME NO. AUGUST 2007- I RECEIVED A RECALL NOTICE FOR MY CROWN VICTORIA THAT THIS PROBLEM DOES EXIST= I ALMOST LOST MY CAR TO THIS FIRE I HAD IT REPAIRED AT MY MECHANIC IN JULY THEY SAME DAY THE FIRE HAPPENED I HAD IT FLATBEDDED TO HIS GARAGE. IN SEPTEMBER 2007- I BROUGHT THE RECALL LETTER AND THE BILL TO MANTILLA FORD TO SEE ABOUT A REIMBURSEMENT FOR THIS PROBLEM JUST LIKE THE RECALL LETTER TOLD ME TO DO WITH ALL THE APPROPRIATE BILLS ETC. I WAS TOLD BY THE SERVICE DEPARTMENT AT MANTILLA THAT THEY WOULD GIVE IT TO THEIR REGIONAL MANAGER AND HE WILL CALL ME.. ON OCTOBER 26, 2007 I CALLED MANTILLA BECAUSE I HEARD NOTHING THEY SAID HE WOULD CALL ME TODAY WELL NOW OCTOBER 30, 2007 I HAVE HEARD NOTHING AT ALL. I ONLY WANT THIS PROBLEM RESOLVED AND REIMBURSEMENT FOR A REPAIR PER THE RECALL WHICH I THINK I AM ENTITLED TO. BUT I AM HAVING NO SATISFACTION AT ALL--CAN YOU HELP ME DON'T UNDERSTAND WHY THIS PROBLEM HAPPENED TO ME IN JULY AND THEN IN AUGUST I GET A RECALL FOR THE PROBLEM I JUST WENT THROUGH WHICH WAS SCARY AND COSTLY I HOPE THIS IS THE RIGHT PLACE TO COMPLAIN IF NOT PLS CONTACT ME OR EMAIL ME EITHER WAY. *TR