NHTSA Complaint #10207081 — 2003 FORD FOCUS

I RECENTLY TOOK MY 2003 FORD FOCUS IN FOR SUSPENSION NOISE IN THE FRONT. THE SHOP TOOK A LOOK AT IT AND SAID HE HAD SEEN A LOT OF FOCUS' AND ESCORTS THAT HAVE THE SPRING ON THE STRUT BREAK. HE SAID THERE IS NO WARNING SIGNS. THE NOISE HE WAS HEARING WAS COMING FROM THE TOP OF THE STRUT WHICH HE SAID DIDN'T APPEAR TO BE A HAZARD BUT SUGGEST I REPLACE BOTH FRONT STRUTS JUST IN CASE. HE SAID A LOT OF THE TIME PEOPLE WON'T KNOW THAT THEIR SPRING IS BROKEN BECAUSE IT WILL STAY INTACT IN THE BOTTOM AND TOP STRUT HOUSING. HE SAID ON OTHER OCCASIONS THE SPRING WILL COME OUT OF THE HOUSINGS AND POSSIBLY PUNCTURE THE TIRE. HE SAID AFTERMARKET BRANDS HAVE A STRONGER STEEL THEY USE IN THEIR SPRINGS AND RECOMMENDED USING THE AFTERMARKET BRAND INSTEAD OF FORD GENUINE PARTS. THAT IS OK WITH ME BECAUSE THE AFTERMARKET BRAND IS CHEAPER. *TR