NHTSA Complaint #10207061 — 1998 FORD F-150

I PURCHASED A USED 1998 FORD F150 FROM CAR MAX IN LAS VEGAS. I ALSO PURCHASED CAR MAX'S EXTENDED WARRANTY. I TOOK THE TRUCK TO JIFFY LUBE FOR AN OIL CHANGE AND DROVE IT HOME, A DISTANCE OF ABOUT 1 MILE. JIFFY LUBE DID NOT NOTE ANY PROBLEMS WHEN THEY SERVICED THE TRUCK. THE TRUCK WOULD NOT START THE NEXT TIME I WENT TO USE IT. JUMPING IT DID NO GOOD, THE BATTERY WAS NOT LOW. I HAD THE TRUCK TOWED TO CAR MAX IT WAS TOWED ON A FLAT BED TRAILER, SO THE WHEELS NEVER TOUCHED THE GROUND. I CALLED CAR MAX THE NEXT DAY AND THEY SAID THEY HAD IT SCHEDULED TO LOOK AT THE FOLLOWING DAY. THEY CALLED ME THAT FOLLOWING DAY AND ASKED IF THE TRUCK WAS SMOKING WHEN I LAST DROVE IT. I TOLD THEM IT WAS NOT AND THAT IT DROVE FINE. THEN THEY TOLD ME THE ENGINE WAS BLOWN AND CONTINUED TO ACT AS THOUGH I HAD CAUSED IT. ON MY NEXT DAY OFF, I RODE MY BICYCLE TO CAR MAX AND CHECKED THE TRUCK'S ODOMETER AGAINST THE MILEAGE JIFFY LUBE WROTE ON MY RECEIPT. THERE WERE 28 MILES PUT ON MY TRUCK SINCE THE OIL CHANGE. CAR MAX WILL NOT TAKE RESPONSIBILITY, EVEN THOUGH THEY BLEW THE MOTOR IN MY TRUCK, BUT DENY IT. MY SON HAD DONE MOST OF THE OIL CHANGES ON THE TRUCK, SO I HAVE NO PROOF OIL CHANGES WERE DONE, SO CAR MAX DENIED THE EXTENDED WARRANTY. I CALLED FORD AND I WAS TOLD THERE IS NO SUCH ISSUE ON THE TRUCK, EVEN THOUGH FORD CHANGED THE HEAD STARTING WITH LATER 1998 MODELS, DUE TO A FAULTY DESIGN. THEIR CUSTOMER SERVICE AGENT WAS VERY FRUSTRATED WITH MY ASKING HOW THEY CAN DENY AN ISSUE, WHEN THEY PUT OUT INFORMATION TO THEIR DEALERS ON STEPS TO TAKE WHEN SERVICING THE F150. SHE ASKED WHAT I WANTED THEM TO DO. I TOLD HER I WAS NOT ASKING FORD TO REPLACE THE MOTOR BECAUSE I AM PAYING FOR AN EXTENDED WARRANTY. BUT I WOULD LIKE THEM TO CONTACT CAR MAX AND TELL THEM THAT THE MOTOR BLOWING UP WAS NOT MY FAULT, SO CAR MAX WOULD COVER IT, AS THEY SHOULD ANYWAY. SHE TOLD ME NO, BECAUSE THERE IS NO ISSUE WITH THE 1997 AND 1998 FORD F150'S. PLEASE HELP. *TR