NHTSA Complaint #10207019 — 2007 DODGE CHARGER

TL*THE CONTACT OWNS A 2007 DODGE CHARGER. ON NOVEMBER 1, 2006, THE VEHICLE WAS SERVICED FOR A BASIC OIL CHANGE AND FILTER AT 3,600 MILES. ON JANUARY 2, 2007, THE VEHICLE WAS TAKEN TO THE DEALER FOR BASIC MAINTENANCE, IN WHICH THE CONTACT REQUESTED A TIRE ROTATION BECAUSE THE TIRES WERE WEARING VERY QUICKLY. HE WAS INFORMED THAT THE TIRES WERE ROTATED, BALANCED, AND THAT THE OIL WAS CHANGED. TWO MONTHS LATER, THE CONTACT NOTICED THAT THE TIRES CONTINUED TO WEAR VERY QUICKLY AND THE BRAKES WERE NOT STOPPING THE VEHICLE PROPERLY. HE WENT TO A LOCAL TIRE STORE AND WAS INFORMED THAT THE TIRES WERE PLACED ON THE VEHICLE INCORRECTLY AND THAT TWO DIFFERENT SIZED TIRES SHOULD HAVE BEEN INSTALLED. THE CONTACT RETURNED TO THE DEALER AND THEY WERE SUPPOSED TO PROVIDE NEW TIRES AND BRAKES. THEY PROVIDED THE TIRES AND NEW FRONT BRAKES, BUT NO REAR BRAKES. THE DEALER ALSO FAILED TO REPAIR A RATTLING NOISE IN THE FAN UNDER THE HOOD; HOWEVER, THEY DID NOT. CURRENTLY, THE BRAKES LOCK SOMETIMES AND THE FAN STILL MAKES A NOISE AS IF LEAVES AND STICKS ARE UNDER THE HOOD. THE CONTACT HAS A 100,000 MILE WARRANTY, BUT WAS ADVISED TO TAKE HIS VEHICLE TO ANOTHER DEALER. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 32,000 AND FAILURE MILEAGE WAS 10,044. UPDATED 01-16-08. *KB UPDATED *JB