NHTSA Complaint #10206220 — 2006 TOYOTA MATRIX

PURCHASED 2006 TOYOTA MATRIX ON 14 APRIL 2006 FROM YOUNGER TOYOTA, 1935 DUAL HIGHWAY. HAGERSTOWN, MD. 27140. WITHIN 12,000 TO 13,000 MILES VEHICLE HAD SEVERE ROAD NOISE. BY 15,000 MILES NOTICED SEVERE INSIDE CUPPING OF ALL FOUR TIRES. TIRES WERE ROTATED EVERY 5,000 MILES AT OIL CHANGE. I THOUGHT I HAD BAD TIRES AND PRIOR TO PURCHASING NEW TIRES WENT TO YOUNGER TOYOTA FOR AN ALIGNMENT ON 19 JULY 2007 (17,410 MILES ON VEHICLE). THE YOUNGER SERVICE ADVISOR TOLD ME THAT THE MATRIX WAS A LITTLE OUT OF ALIGNMENT. I PURCHASED NEW TIRES FROM DISCOUNT TIRE DIRECT ON 3 AUGUST 2007 AND HAD NEW TIRES INSTALLED (18,714 MILES ON VEHICLE). IN OCTOBER 2007 I CAME ACROSS SEVERAL FORUMS WHERE SEVERAL OTHER PEOPLE HAVE HAD THE SAME PROBLEM. I VISITED YOUNGER TOYOTA AND TALKED TO THE SERVICE MANAGER WHO ACKNOWLEDGED THAT HE HAD MET WITH OTHER MATRIX OWNERS WHO HAD HAD THE SAME PROBLEM THAT I HAD. HIS ANSWER TO ME WAS THAT HE HAD NO SERVICE BULLETINS TO CORRECT THE PROBLEM AND THAT I SHOULD CONTACT A CUSTOMER REPRESENTATIVE AT TOYOTA TO RESOLVE THE PROBLEM. I CONTACTED A CUSTOMER REP AT TOYOTA AND GOT THE SAME ANSWER THAT THE SERVICE MANAGER GAVE ME. NO SERVICE BULLETINS AND NO FIX FOR THE PROBLEM. I FILED FOR ARBITRATION ON 11 OCTOBER 2007 ( CASE #200710110721). *TR