NHTSA Complaint #10205856 — 1997 MERCURY MARQUIS

TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. THE CONTACT WENT TO HIS LOCAL FORD DEALER AND THEY DISCONNECTED THE CRUISE CONTROL SWITCH. HE BELIEVED THAT THE RECALL REPAIR FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) WAS BEING PERFORMED; HOWEVER, HE LATER LEARNED THAT THE SWITCH HAD ONLY BEEN DISCONNECTED. THE CONTACT WAS INFORMED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. HE FELT THIS INFORMATION SHOULD HAVE BEEN INCLUDED EITHER IN THE SAFETY RECALL NOTICE OR THE LETTER THAT WAS SENT, IMPLYING THAT THE REPAIR HAD BEEN MADE. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 69,000.