NHTSA Complaint #10205498 — 2007 NISSAN SENTRA

TL*THE CONTACT OWNS A 2007 NISSAN SENTRA. ON OCTOBER 6, 2007, THE VEHICLE WAS TAKEN TO THE DEALER FOR ITS 7,500 MILE MAINTENANCE SERVICE. THE TIRES WERE ROTATED AND BALANCED AT THAT TIME. WHILE DRIVING BETWEEN 65-70 MPH, THE STEERING WHEEL BEGAN TO VIBRATE AND SHAKE. HE CALLED THE DEALER AND THEY STATED THAT HE COULD TAKE THE VEHICLE TO A DEALER THAT WAS LOCATED CLOSER TO HIM. AT THAT TIME, HE AND THE DEALER BELIEVED THE TIRES JUST NEEDED TO BE ALIGNED. WHEN HE TOOK THE VEHICLE TO ANOTHER DEALER, THEY FOUND THAT THE REAR SUSPENSION NEEDED TO BE REPLACED IN ADDITION TO THE TWO TIRES THAT WERE JUST ROTATED FROM THE REAR TO THE FRONT. THE VEHICLE IS CURRENTLY STILL WITH THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 7,700.