NHTSA Complaint #10205211 — 2001 CHEVROLET TAHOE

PURCHASED BRAND NEW 2001 CHEVY TAHOE AND WITHIN FIRST 3 MONTHS NOTICED OIL LEVEL WAS LOWER THAN EXPECTED. BEGAN 'OIL CONSUMPTION' TEST WITH TRACY DEALERSHIP THAT EXTENDED INTO 2004 UNTIL THEY FINALLY AGREED 2 TEAR DOWN THE ENGINE...ALL 3 YEARS WAS ONGOING OIL LOSS WITHIN THE ENGINE! THEY ONLY WENT 2 THE CYLINDER HEADS DESPITE SEVERAL REQUESTS BY EXPERT MECHANIC'S ADVICE 2 GO FURTHER INTO THE PISTON LEVEL. TRACY CHEVROLET REPORTED THEIR FINDINGS AS 'PARTS MISSING FROM CYLINDER HEADS FROM ORIGINAL ENGINE ASSEMBLY'. GM'S CEO PROMISED 2 REPLACE MY ENGINE IF THE OIL CONSUMPTION WASN'T FIXED. WITHIN 1 MONTH OF THAT REPAIR, OIL LOSS CONTINUED. ANOTHER 'OIL CONSUMPTION' TEST SCENARIO WAS ESTABLISHED AND ANOTHER 3 YEARS PASSED WITH ME REPORTING 2 THEM EVERY 500 MILES FOR OIL LEVEL CHECKS. AGAIN, 3 YEARS PASSED BEFORE THEY FINALLY DECIDED 2 TEAR THE ENGINE DOWN AGAIN. (3/7/07). THE CYLINDER HEADS WERE FINE SO GM RECOMMENDED THAT THEY GO DOWN 2 THE PISTON LEVEL (SOUND FAMILIAR??) WHERE THEY FOUND ANOTHER MISSING PART FROM ORIGINAL FACTORY ASSEMBLY! (OIL CONTROL RINGS) THEY TRIED 2 HAVE ME ACCEPT THEY WERE DOING ME A FAVOR AS I WAS NOW OUT OF WARRANTY. I HAD 2 REMIND THEM THAT I REPORTED THIS 2 THEM WELL WITHIN MY 1ST YEAR, THEY WERE RESPONSIBLE FOR DELAYING APPROPRIATE REPAIRS, AND NOW, THIS ENGINE WAS PROBABLY MISSING OTHER PARTS. I WAS HOLDING THEM 2 THEIR ORIGINAL PROMISE OF REPLACING MY ENGINE. THE CEO'S OFFICE HAS IT WELL DOCUMENTED YET THEY ARE GOING BACK ON THEIR PROMISE AND WANT ME 2 JUST KEEP AN UNSAFE, UNRELIABLE ENGINE. THEY CAN'T GUARANTEE THAT OTHER VITAL PARTS AREN'T MISSING AND I DOUBT ANY OF THEM WOULD FEEL SAFE WITH THIS ENGINE. CAN YOU TELL ME WHAT DAMAGE HAS OCCURRED 2 OTHER ENGINE PARTS DUE 2 THIS EXTENSIVE PROLONGED OIL LOSS? THEY REFUSE 2 PROVIDE ANY FURTHER ASSISTANCE, INFORMATION, OR MY REPLACEMENT ENGINE. THEY ARE OFFERING ME INSTEAD 3 FREE OIL CHANGES FOR 6 YEARS OF WORRY, INCONVENIENCE, AND ENDURING THEIR COMPLACENCY WITH THIS SAFETY ISSUE. *JB