NHTSA Complaint #10204988 — 2002 MERCEDES BENZ S500

TL*THE CONTACT OWNS A 2002 MERCEDES BENZ S500. ON OCTOBER 1, 2007, THE MILEAGE GAUGE DISPLAYED 26,700. THE FOLLOWING DAY, THE GAUGE DISPLAYED 43,000. EVER SINCE THE VEHICLE WAS PURCHASED IN 2005, THE WINDOWS AND SUNROOF HAVE OPENED WITHOUT WARNING WHILE DRIVING AT SPEEDS RANGING FROM 20 TO 45MPH. THE FAILURE OCCURRED WHILE DRIVING THROUGH A CAR WASH AND WHILE PARKED WITH THE ENGINE SHUT OFF. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURES. THE CONTACT STATED THAT THE CD PLAYER FAILED A FEW WEEKS AGO AND THE DEALER INFORMED HER THAT IT NEEDED REPLACING. THERE WAS A WARNING LIGHT THAT INDICATED NO MALFUNCTION, HOWEVER, AFTER THE DEALER DIAGNOSED THE FAILURE, IT BEGAN TO DISPLAY MESSAGES. SHE WAS INFORMED BY A MECHANIC THAT THE FAILURES WERE ELECTRICAL. THE CONTACT IS THE ONLY DRIVER OF THE VEHICLE. THE CORRECT CURRENT MILEAGE WAS 26,700 AND FAILURE MILEAGE WAS 8,500. *UPDATED 12/12/07 *BF UPDATED 12/12/07 *TR