NHTSA Complaint #10204463 — 2006 DODGE CHARGER

WE PURCHASED A 2006 DODGE CHARGER RT BRAND NEW IN 4/2006. AT APPROXIMATELY 8000 MILES WE STARTED HEARING THE BRAKES SQUEAL. IT CAME AND WENT BUT AT 12K WE TOOK THE CAR IN FOR SERVICE. WE WERE TOLD NOTHING WAS WRONG. I TOLD THE SERVICE MANAGER THAT I KNEW THERE WAS A PRETTY BIG ISSUE WITH THE BRAKE SQUEAL BECAUSE I HAD DONE MY RESEARCH. WE TOOK THE CAR BACK IN AND THEY REPLACE THE BRAKE PADS AND RESURFACED THE ROTORS. THE BRAKES STARTED SQUEALING AGAIN IMMEDIATELY. I WAS THEN TOLD THAT IT WAS NORMAL AND THAT SINCE ASBESTOS WAS OUTLAWED THAT ALL BRAKES ARE MADE WITH MORE METAL SO THEY WILL SQUEAK. YOU AND I BOTH KNOW THAT THAT IS NOT TRUE I HAVE OWNED MANY VEHICLES AND THERE BRAKES DON'T SQUEAL. I WAS THEN TOLD MY WIFE DRIVES THE CAR TO PASSIVELY AND THE BRAKES ARE HEAVY DUTY AND THE CAR NEEDED TO BE "STOPPED MORE AGGRESSIVELY". I TRIED TO DO THE PANIC STOP THING BUT IT IS DANGEROUS AND OF COARSE IT MADE NO DIFFERENCE. OUR LAST CONTACT WAS THAT THEY WERE AWARE OF THE ISSUE, HAD NO RESOLUTION AND THEY WOULD CALL WHEN THEY DID. THE DEALERSHIP HAS SINCE GONE OUT OF BUSINESS. THIS HAS GOT TO BE A SAFETY ISSUE. YOU CANNOT RUN AROUND WITH YOUR BRAKES SQUEALING AND HAVE CONFIDENCE THAT THERE IS NOT SOMETHING WRONG. CHRYLSER KNOWS THAT THIS IS AN ISSUE AND I WANT TO LODGE A FORMAL COMPLAINT. I WAS TOLD THAT I NEED TO CALL THE CORPORATE REPRESENTATIVE AND COMPLAIN TO THEM. WHICH I WILL DO. HOWEVER WHAT HAPPENS TO ME OR MY FAMILY IF THE BRAKES FAIL. THE DEALER SHIP HAS KEPT ALL THE PARTS THEY REPLACED AND THE SERVICE RECORDS CAN BE RETRIEVED OF THE VIN. I HOPE THAT AT LEAST A RECORD OF THIS ISSUE IS BEING KEPT AND MAYBE IT IS TIME TO FORCE CHRYSLER INTO A RECALL AND PERMANENT REPAIR TO THE BRAKES. THANK YOU *TR