NHTSA Complaint #10204274 — 2004 NISSAN MAXIMA

TL*THE CONTACT OWNS A 2004 NISSAN MAXIMA. THE CONTACT RECEIVED A RECALL NOTICE IN SEPTEMBER OF 2006 REGARDING THE SUBFRAME OF THE VEHICLE. THE RECALL REPAIR CONSISTED OF A REAR WHEEL ALIGNMENT. WHEN SHE RECEIVED THE RECALL NOTICE, SHE TOOK THE VEHICLE TO THE DEALER AND HAD THE RECALL REPAIR PERFORMED. SIX MONTHS LATER, SHE TOOK THE VEHICLE BACK TO THE DEALER FOR A TIRE INSPECTION. THE DEALER STATED THAT BOTH REAR TIRES APPEARED TO BE MANUFACTURER DEFECTS. THE CONTACT PURCHASED TWO NEW TIRES IN MARCH OF 2007. THE DEALER REFUSED TO HONOR HER WARRANTY FOR THE NEW TIRES BECAUSE HER VEHICLE WAS PURCHASED AT ANOTHER DEALER. SHE TOOK THE VEHICLE TO THE TIRE SHOP FOR A ROTATION AND THE MECHANIC STATED THAT THE TREAD WAS WORN ON BOTH OF HER NEW REAR TIRES. THE MECHANIC ALSO CONFIRMED THAT WHEN THE RECALL WAS REPAIRED, THE REAR WHEEL ALIGNMENT WAS NEVER PERFORMED. SHE CALLED THE DEALER THAT PERFORMED THE REPAIR AND THEY REFUSED TO SHOW HER THE REPAIR HISTORY PAPERWORK. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 14,000 AND CURRENT MILEAGE WAS 20,000.