NHTSA Complaint #10203906 — 2006 JEEP COMMANDER

I PURCHASED MY 2006 JEEP COMMANDER IN OCT. 2005 FROM MCCUNE CHRYSLER JEEP IN NATIONAL CITY, CA. INITIALLY, I STARTED NOTICING MY BRAKES SHIMMYING AS I CAME TO A STOP. I REPORTED TO MY DEALERSHIP A FEW TIMES BUT NO GOOD CAME OUT OF IT. THEN, LAST THURSDAY, SEPT. 13, I NOTICED MY DASHBOARD LIGHTS (ELECTRICAL SYSTEM, BRAKES AND TRANSMISSION LIGHTS) FLASHING ON AND OFF AS I ACCELERATED FROM A STOP AND HEADED UPHILL. IT FELT AS THOUGH THE JEEP WANTED TO STOP AND GO AT THE SAME TIME. I REPORTED IT TO MY DEALERSHIP AND BROUGHT IN THE VEHICLE THE NEXT WEEK. THE DEALERSHIP QUOTED ME $190 TO ANALYZE IT (SINCE MY JEEP WAS ABOUT 8,000 MILES BEYOND THE WARRANTY PERIOD). THEN, THEY TOLD ME THAT IT WOULD COST ME OVER $400 TO REPAIR THE VEHICLE EVEN THOUGH THEY DID NOT KNOW WHAT WAS WRONG WITH IT. I BEGAN TO RESEARCH THE INTERNET ABOUT RECALLS ON THIS MAKE AND MODEL AND FOUND THAT CHRYSLER HAD ISSUED A RECALL ON FRIDAY, SEPT. 14, 2007. I PRINTED THE ARTICLE AND BROUGHT IT TO MY SERVICE REP AT MCCUNE. THE REP INSISTED THAT IT WAS NOT MY PROBLEM AND THAT HIS DEALERSHIP HAD NOT HEARD OF A RECALL ON MY MAKE AND MODEL. SO, I CALLED CHRYSLER'S CUSTOMER SERVICE DEPARTMENT IN OAK RIDGE, TN. THE REPRESENTATIVES THERE INSISTED THAT THERE WAS NO RECALL. FRUSTRATED, I ACCEPTED THE DEALERSHIPS OFFER TO REPAIR MY VEHICLE. THEY QUOTED ME A $100 DEDUCTIBLE TO PLACE THE VEHICLE UNDER WARRANTY. AS I DROVE OFF, THE SAME THING HAPPENED ALL OVER AGAIN. I CALLED THE SERVICE ADVISOR AND EXPLAINED WHAT HAD HAPPENED. HE INSISTED THAT HE TEST DROVE THE VEHICLE AND THE LIGHTS NEVER CAME ON. I DIDN'T BELIEVE HIM. I FEEL THAT HE MISLEAD ME AND THAT HIS DEALERSHIP NEVER REPAIRED MY VEHICLE. I WILL BRING MY VEHICLE BACK TO MCCUNE MONDAY MORNING (9/24/07) AND I WILL SEE WHAT WILL HAPPEN. I PAID FOR A RENTAL VEHICLE LAST WEEK (OVER $100 AND THE DEALERSHIP NEVER OFFERED TO COVER MY EXPENSES. I AM SO FRUSTRATED. *TR