NHTSA Complaint #10203905 — 2006 JEEP COMMANDER

I PURCHASED MY 2006 JEEP COMMANDER IN OCT. 2005. FIRST, MY BRAKES WOULD SHIMMY WHEN I CAME TO A STOP. THEN, BEGINNING SEPT. 13, I NOTICED MY DASH BOARD LIGHTS FLASHING ON AND OFF AS I ACCELERATED AFTER A STOP AND DROVE UPHILL. NOW, IT DOESN'T MATTER IF I AM DRIVIG THE VEHICLE UPHILL OR ON LEVEL AREAS ON THE HIGHWAYS AND FREEWAYS. IT GETS WORSE AND WORSE EVERYDAY. ON MONDAY, SEPT. 17, I CALLED TONY MCCUNE CHRYSLER DODGE JEEP AND ARRANGED FOR AN APPOINTMENT TO BRING MY VEHICLE FOR A CHECK UP. THE DEALERSHIP WANTED TO CHARGE ME $190 TO ANALYZE IT. THEN, THEY CALLED ME IN THE AFTERNOON AND SAID IT WOULD COST ME OVER $400 TO REPAIR THE JEEP EVENTHOUGH THEY STILL DID NOT KNOW WHAT WAS WRONG WITH MY VEHICLE. BEFORE I WENT IN THE NEXT DAY, I SURFED THE INTERNET AND LEARNED THAT CHRYSLER WAS RECALLING MY MODEL FOR THE CONDITIONS I EXPLAINED ABOVE (MALFUNCTION OF THE COMPUTER SYSTEM, WHICH AFFECTS THE BRAKING SYSTEM). THE DEALERSHIP INSISTED THAT MY JEEP WAS NOT PART OF THE RECALL. CALLING CHRYSLER IN OAK RIDGE, TN, I EXPERIENCED THE WORST CUSTOMER SERVICE FROM A REPRESENTATIVE WHO INSISTED THERE WAS NO RECALL IN PLACE FOR MY MODEL. THE DEALERSHIP CALLED ME BACK AND SAID THAT CHRYSLER WOULD EXTEND MY WARRANTY (SINCE IT HAD ALREADY EXPIRED) IF I WOULD PAY $100 DEDUCTIBLE. ATER I PICKED UP MY JEEP AND DRIVE OFF, I NOTICED THE SAME THING HAPPENING AS I DROVE ONTO THE FREEWAY. I CALLED THE DEALERSHIP AND EXPLAINED THE SITUATION. THE REPRESENTATIVE (BRUCE) INSISTED THAT THE IT SHOULD HAVE BEEN REPAIRED. I DON'T BELIEVE THE DEALERSHIP EVER REPAIRED MY JEEP. I AM VERY CONCERNED ABOUT THE RUN-AROUND I AM RECEIVING FROM JEEP, CHRYSLER AND THE LOCAL SERVICE REPS. I AM ALSO GRAVELY CONCERNED FOR MY FAMILY'S SAFETY IN THIS VEHICLE. *TR