NHTSA Complaint #10203444 — 2007 SATURN AURA

INCOMPATIBILITY OF ON-BOARD GARAGE OPENER SYSTEM WITH MY GARAGE DOOR, RESULTING IN BEING ASKED TO BUY A $38.00 CONVERTER KIT FROM LEAR. LATER, THROUGH THE INTERVENTION OF A FRIEND WHO IS A GM PLANT MANAGER, HE WAS ABLE TO GET MY $38.00 CREDITED TO MY CARD. IT IS UNFORTUNATE THAT IT TOOK HIS INTERVENTION TO GET THIS PROBLEM SOLVED. THE DEALER HAD NO FIX (NOT EVEN AN EXPLANATION) FOR WHY THE IN-CAR UNIT WOULDN'T WORK, BUT INSTEAD REFERRED ME TO A LEAR 800 NUMBER, WHERE I BOUGHT THE CONVERTER UNIT. PERHAPS GM CAN ANNOUNCE THAT THEY WILL PROVIDE THE CONVERTER UNIT AT NO COST TO THE CONSUMER IF THEY EXPERIENCE THE SAME INCOMPATIBILITY PROBLEM. *TR