NHTSA Complaint #10203123 — 2007 DODGE GRAND CARAVAN

WE PURCHASED AN 07' DODGE GRAND CARAVAN JUNE 07 AND HAVE HAD NOTHING BUT PROBLEMS W/ IT SINCE SHORTLY AFTER THE PURCHASE. IT HAS BEEN IN THE SHOP TWICE FOR THE SAME ISSUE AND IS CONTINUING TO HAVE THE PROBLEM. WHEN WE HAD IT IN THE LAST TIME WE WERE TOLD CHRYSLER WAS WORKING ON THE PROBLEM AND WOULD HAVE SOMETHING DURING THE MONTH OF AUGUST ... WELL I PHONED SEPT 11 12:15 PM AND WAS TOLD AT THAT TIME THEY STILL HAD HEARD NOTHING IN REGARDS TO THE ISSUE. IT STARTED OUT THAT THE VAN WOULD NOT SHIFT INTO GEAR WHEN COMING TO A STOP ... FEELS LIKE THE TRANSMISSION IS GOING TO DROP OUT AT TIMES. IT THEN MOVED TO DOING THIS WHILE IN MOTION AS WELL ... THE DEALER ASSURED US THAT NOTHING IS GOING TO HAPPEN IT IS A COMPUTER PROBLEM THAT CHRYSLER IS WORKING ON. THERE ARE OTHER KNOWN CUSTOMERS W/ THE SAME PROBLEM. WHEN WE HAD IT IN THE SHOP THE FIRST TIME A DX WAS RAN ON THE COMPUTER TO RESET EVERYTHING ... DIDN'T HELP AT ALL. HAD IT BACK IN A WEEK LATER FOR 9+DAYS AND AT THAT TIME THEY DROPPED THE TRANSMISSION OUT AND REPLACED THE CLUTCHES AND SOMETHING ELSE TOO. AS SOON AS WE DROVE IT OFF THE LOT IT WAS BACK TO SQUARE ONE. MY KEY HAS GOTTEN STUCK IN THE IGNITION ONCE SO FAR ... DIDN'T TAKE IT IN BUT DID PHONE TO LET THEM KNOW ABOUT THE ISSUE. THAT HAPPENED DURING THE MONTH OF JULY .... NOW MY BACK AUTOMATIC DOORS WILL NOT OPEN FROM THE INSIDE SWITCH LOCATED NEAR THE DOORS, AND MY PASSENGER SIDE WINDOW WAS ROLLED DOWN YESTERDAY (09/15/07) AND DIDN'T WANT TO GO BACK UP. I DID FINALLY GET IT UP BUT SCARED TO TRY AND ROLL IT DOWN AGAIN. *JB