NHTSA Complaint #10202929 — 2003 SUBARU OUTBACK POWER TRAIN

Complaint Details

ODI Number	10202929
Vehicle	2003 SUBARU OUTBACK
Component	POWER TRAIN
Date of Incident	September 12, 2007
Date Filed	September 13, 2007
Mileage	27,479 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CO

Consumer Description

I TOOK MY 2003 SUBARU OUTBACK IN FOR REGULAR OIL CHANGE MAINTENANCE. THE AUTO MECHANIC INFORMED ME THAT THE ENGINE WAS QUITE NOISY AND THOUGHT IT MIGHT NEED VALVE ADUSTMENTS. WE TOOK IT TO THE DEALER THINKING THAT THE DEALER WOULD COVER THIS UNDER THE WARRANTY. WE LEFT THE VEHICLE WITH THE DEALER TO BE CHECKED OUT, THEIR DIAGNOSIS WAS THAT THE TIMING BELT TENSIONER WAS DEFECTIVE. BEING THAT OUR VEHICLE ONLY HAD 27,000 MILES ON IT, THE MAINTENANCE MECHANIC SAID IT WAS PROBABLY DEFECTIVE RIGHT FROM THE FACTORY. IF WE HAD NOT CAUGHT THIS AT THIS TIME, IT COULD HAVE CAUSE CONSIDERABLE ABOUT OF DAMAGE TO THE TIMING BELT OR ENGINE. THE WARRANTY COVERS 6 YEARS ON THE POWERTRAIN, BUT THE DEALER WOULD NOT COVER THIS EXPENSE OF THIS PART.

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