NHTSA Complaint #10202769 — 2002 NISSAN ALTIMA

MY 2002 NISSAN ALTIMA VEHICLE WAS TAKEN IN FOR SERVICE AT BOB BELL CHEVROLET NISSAN, 7900 EASTERN AVENUE, BALTIMORE, MARYLAND, 21224, ON THURSDAY, AUGUST 2, 2007. IT WAS BROUGHT IN FOR SERVICING OF ALL THE VEHICLES' RECALLS, A SOFT GRINDING NOISE THAT COULD BE HEARD WHEN TURNING THE STEERING WHEEL AND LOW FREON LEVELS FOR AIR CONDITIONING. ON FRIDAY AFTERNOON, AUGUST 3, 2007 AROUND 5PM, I WAS CONTACTED BY THE SERVICE DEPARTMENT AND STRONGLY ADVISED TO PICK UP THE VEHICLE BEFORE THE SERVICE DIVISION CLOSED AT 6PM. THE DEALERSHIP STATED THAT ALL RECALLS AND ISSUES HAD BEEN RESOLVED AND COMPLETED. I PICKED THE VEHICLE UP AROUND 5:45PM AND PROCEEDED TO TRAVEL HOME. AFTER ONLY FIFTEEN MINUTES, THE VEHICLE ENGINE STARTED TO SMOKE PROFUSELY. THE ENGINE STARTED SHAKING HARDER AND HARDER AND A LOUD RATTLING NOISE COULD BE HEARD FROM WITHIN THE ENGINE. THE TEENAGE PASSENGER IN THE VEHICLE BEGAN TO VOMIT AND HER EYES STARTED SWELLING DUE TO THE VOLUME OF FUMES EXPELLED FROM THE CARS ENGINE THROUGH THE VENTILATION AND INTO THE CAR. I IMMEDIATELY PULLED OVER (3700 EASTERN BLVD.) AND RUSHED TO GET HER OUT OF THE SEAT WHERE SHE CONTINUED TO VOMIT ONCE OUTSIDE THE VEHICLE. THE DEALERSHIP NOW DENIES EVER SEEING SMOKE FROM THE ENGINE (SEE ATTACH.), AS WELL AS, DENIED CAUSING DAMAGE TO MY CAR THAT POTENTIALLY RESULTED IN THE ENGINE SMOKING. THE VEHICLE WAS PICKED UP ON WEDNESDAY, AUGUST 8, 2007 WITH THE ENGINE RATTLING UNCONTROLLABLY EVEN AFTER BEING RETURNED A SECOND TIME TO THE DEALERSHIP. THE VEHICLE CUT OFF WHILE ATTEMPTING TO DE-ACCELERATE AT A RED LIGHT THE FOLLOWING DAY. UNCERTAINTY SURROUNDS WHETHER THE VEHICLE WILL CUT OFF AGAIN WHILE DE-ACCELERATING PROVING IT HAZARDOUS TO DRIVE, WHETHER THE VEHICLES FIVE RECALLS WHERE ALL PROPERLY ADDRESSED, AND IF THE ENGINE WILL START SMOKING AGAIN. *TR