NHTSA Complaint #10202253 — 2004 LEXUS ES 330

THE 2004 LEXUS MODEL ES 330 HAS A SAFETY DEFECT IN THE ITS TRANSMISSION THAT THE COMPANY REFUSES TO FIX. WHEN THE DRIVER TAKES HIS FOOT OFF THE GAS AND SLOWS DOWN, THEN STEPS BACK ON THE GAS, THERE IS A HESITATION AND AT TIMES A JERKING IN THE TRANSMISSION. NUMEROUS COMPLAINTS TO LEXUS HAVE ONLY BROUGHT THE RESPONSE THAT THIS IS A KNOWN DEFECT, BUT LEXUS WILL NOT CORRECT THE PROBLEM. AFTER SPENDING 35,000 DOLLARS FOR A CAR, THIS IS NOT THE RESPONSE ONE EXPECTS TO HEAR! AS ONE'S LEVEL OF FRUSTRATION WITH THE PROBLEM INCREASES, THE TEMPTATION IS TO SLAM YOUR FOOT ON THE GAS TO TRY TO CORRECT THE PROBLEM, WHICH COULD OBVIOUSLY LEAD TO MORE SERIOUS ISSUES. THE SERVICE MANAGER AT THE LOCAL LEXUS DEALERSHIP STATES HE HAS HAD NUMEROUS COMPLAINTS ABOUT THE ISSUE, BUT LEXUS REFUSES TO ADDRESS THE ISSUE. THE DATE REFERENCED BELOW IS ONLY ONE OF CONTINUOUS DATES THE PROBLEM HAS OCCURRED; AGAIN LEXUS HAS BEEN NON RESPONSIVE AND BLATANTLY CALLOUS TO REQUESTS TO ADDRESS THE PROBLEM. *TR