NHTSA Complaint #10202248 — 2006 SATURN VUE

BOUGHT THIS VEHICLE BRAND NEW. SOME OTHER MINOR PROBLEMS WAITING TO BE FIXED. AS I SEE OTHERS ARE HAVING THE SAME PROBLEMS. MAJOR PROBLEM: KEY AND TUMBLER WILL NOT WORK. FIRST TIME WAS SHOCKING TO ME. TOOK ME OVER 1/2 HOUR TO GET IT TO WORK. OK NOW I AM NOT STRANDED. CALLED DEALER, THEY WERE GREAT, REPLACED THE TUMBLER ASSEMBLY. SHORTLY THE PROBLEM CAME BACK. CALLED THE DEALER. THEY THEN REPLACED THE HOUSING AND TUMBLER. WORK GOOD FOR A WHILE. BUT STILL WILL SOME MINOR HANG UPS. FOR A 3RD TIME IT GOT STUCK SO BAD I WAS STUCK. GOT THE KEY TO FINALLY TURN THE CAR ON AND IT RUINED OUR VACATION BECAUSE WE COULD NOT TRUST THE VEHICLE TO WORK PROPERLY AND DEALER WAS CLOSED. THE TUMBLER AGAIN WAS REPLACED. I WAS TOLD THE BRASS IN THERE WAS BROKE AND THE HOUSING LOOKED FINE. I AM WAITING FOR IT TO BREAK AGAIN AND CANNOT TRUST MY VEHICLE AT ONLY 18K. SAD DON'T YOU THINK. IF I WAS REALLY THINKING RIGHT WITHIN MY FIRST YEAR I COULD HAVE FILED THE LEMON LAW ON THIS VEHICLE EASY. NO TUMBLER SHOULD BREAK OR WEAR OUT THE EASILY. I WAS TOLD THAT SATURN HAS A REPORT TO MAKE SURE THE CUSTOMER DOES NOT HAVE A LARGE RING FULL OF KEYS BECAUSE THAT MAY WEAR OUT THE TUMBLERS. THIS IS NOT HE PROBLEM HERE. IT IS AN OBVIOUS DEFECTIVE ENGINEERING DESIGN FLAW OR JUST CHEAP MATERIALS, METALS OR ASSEMBLY TECHNIQUES. THEN NEED TO SOLVE THIS QUICKLY. WOULD YOU BUY A NEW SATURN WHEN YOUR FRIEND IS STUCK BECAUSE HIS KEY DOES NOT TURN THE NEW VEHICLE ON? DEALER WAS GREAT THIS IS NOT A PROBLEM WITH THE DEALER. THEY ARE SIMPLY REPLACING BAD PARTS WITH BAD PARTS AND DOING ALL THEY CAN WITH WHAT THEY CAN. *TR