NHTSA Complaint #10201920 — 2004 NISSAN MAXIMA

AFTER REPLACING THREE OUT OF FOUR TIRES ON 5/29/07 FOR CRACKING AROUND THE ENTIRE OUTSIDE OF THE SIDEWALLS I RECEIVED A LETTER DATED JUNE 15,2007 STATING THERE WAS A PROBLEM WITH THE TIRES. OBVIOUSLY I HAD ALREADY PAID $593.80 OUT OF POCKET. BECAUSE DOBBS WAS NOT NOTIFIED BY GOOD YEAR UNTIL JUNE (ACCORDING TO GOOD YEARS ASSISTANCE CENTER) THEY DID NOT PUT THE REASON FOR REPLACEMENT ON MY RECEIPT. I PROMPTLY RETURNED TO THE DOBBS LOCATION AND SPOKE WITH THEM AND THEY FILLED OUT THE CLAIM FORM PROVIDED BY GOOD YEAR TO VERIFY MY THREE TIRES WERE REPLACED FOR THAT REASON. I THEN SENT MY PAID RECEIPT ALONG WITH CLAIM FOR TO GOOD YEAR. NOW, ALMOST THREE MONTHS LATER GOOD YEAR IS REFUSING TO REFUND ME THEIR CONSUMER FOR A PROBLEM THEY KNOW EXISTS. THEIR REASONING, THE DOBBS EMPLOYEE DID NOT WRITE ON THE CLAIM FORM (A CLAIM FOR DESIGNED BY GOOD YEAR) WHY THE TIRES WERE REPLACED. COMMON SENSE WOULD TELL A CONSUMER AND THE EMPLOYEE AT DOBBS IF THEY ARE FILLLING OUT A CLAIM FORM, FOR A PROBLEM GOOD YEAR ADMITS THEY ARE HAVING WITH THEIR TIRES ,THAT IS WHY THE TIRES WERE REPLACED. I AM A VERY FRUSTRATED CONSUMER THAT HAD MY TIRES REPLACED DUE TO A SAFETY ISSUE AND NOW AM GETTING THE RUN AROUND FROM GOOD YEAR WHO IS FULLY AWARE THEY HAVE A PROBLEM. I GUESS IN THEIR MINDS I SHOULD HAVE CONTINUED DRIVING THE VEHICLE WITH THE TIRES CRACKED FOR AN ADDITIONAL TWO WEEKS UNTIL I GOT THEIR LETTER AND DOBBS WOULD HAVE NEVER CHARGED ME THE CONSUMER. NEVERMIND THE SAFETY OF THE CONSUMER AND THEIR PASSENGERS. THE NHTSA IS OBVIOUSLY DESIGNED AS A ORGANIZATION TO KEEP PEOPLE SAFE IN THE EVENT OF EQUIPMENT FAILURE SUCH AS THIS TIRE ISSUE. UNFORTUNATELY, IT IS APPARENT TO ME THE GOOD YEAR WILL GO TO EXTREME MEASURES IN ORDER TO NOT TAKE RESPONSIBILITY FOR THE POOR PRODUCT THEY MADE AVAILABLE TO THE CONSUMER. AS THEY CLEARLY, STATE IN THEIR LETTER IT IS JUST A "COSMETIC" ISSUE, THEY ARE TAKING NO RESPONSIBILTY AND ONCE AGAIN THE CONSUMER IS PAYING THE PRICE.