NHTSA Complaint #10201259 — 2000 FORD EXPLORER

WHILE DRIVING ON LONG ISLAND EXPRESSWAY TO WORK, I HEARD A LOUD BANG. I PULLED TO THE SIDE OF THE ROAD SEE WHY THE PASSENGER SIDE HAD LEAN DOWN. THEIR WAS NO FLAT TIRE. I DROVE THE CAR TO RIVERDALE AUTO SERVICE LLC IN THE BRONX, LOCATED ON WEST 230 TH ST. AN HOUR LATER THEY INFORMED ME THAT MY FRAME HAD SPLIT. I DID NOT BELIEVE THEM, I CALLED MY REGULAR MECHANIC, AND HE CONTACTED THEM TO GET CONFORMATION. HE INFORMED ME TO HAVE A FLAT BED TRUCK BRING THE CAR TO VILLAGE FORD OF PINE BUSH. I CONTACTED FORD FOR ANY RECALLS ON FRAMES SPLITTING. I WAS INFORMED BY E-MAIL AND PERSONAL TELEPHONE CALL THAT THIS IS VERY UNHEARD OF AND I SHOULD BRING THE CAR TO A FORD DEALER FOR SERVICE. IT IS NOW THREE WEEKS AND I STILL DO NOT HAVE MY CAR OR THE REASON WHY THE FRAME SPLIT UNDER NORMAL DRIVING. THE CONSUMER STATED THE CROSS BAR SUPPORTS THE TRANSMISSION AND ENGINE AND KEEPS THE FRONT END IN BALANCE. WHEN CRACKED RIGHT SIDE WENT DOWN AS IF CONSUMER HAD A FLAT TIRE. UPDATED 09/25/07 *TR