NHTSA Complaint #10200107 — 2007 CHEVROLET SUBURBAN 1500

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10200107
Vehicle	2007 CHEVROLET SUBURBAN 1500
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 13, 2007
Date Filed	August 20, 2007
Mileage	2,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

TL*THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN 2500. THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE IT WAS UNDERPOWERED. THE VEHICLE STALLED AT INTERSECTIONS AND WHILE MERGING INTO TRAFFIC AT 15 MPH. SHE HEARD STRANGE NOISES COMING FROM THE ENGINE COMPARTMENT. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE FOR FIVE WEEKS. CHEVROLET SENT A REPRESENTATIVE TO INSPECT THE FAILURE AND STATED THAT THE VEHICLE WAS DESIGNED TO DRIVE IN THAT MANNER. THE SERVICE MANAGER AND THE DEALER OWNER ACKNOWLEDGED THE FAILURE, BUT THE DISTRICT MANAGER WAS RELUCTANT AND INFORMED THE DEALER TO STOP REPAIRING THE VEHICLE. THE CONTACT DROVE THE VEHICLE BACK TO HER RESIDENCE WHERE IT CURRENTLY REMAINS. THE CURRENT MILEAGE WAS 3,000 AND FAILURE MILEAGE WAS 2,500.

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