NHTSA Complaint #10199718 — 2004 NISSAN MURANO POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10199718
Vehicle	2004 NISSAN MURANO
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	July 10, 2007
Date Filed	August 15, 2007
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

ISSUE WITH 2004 SL MURANO. AT 68K MILES, FELT A SHUDDER AND VIBRATION IN STEERING WHEEL, WITHOUT WARNING. TOOK IT TO MECHANIC WHERE CAR DIED WHILE GOING IN REVERSE. TOOK IT TO TRANSMISSION SPECIALIST WHO COULD NOT DIAGNOSE ISSUE. TOWED CAR TO NISSAN DEALERSHIP. ANOTHER "DIAGNOSIS" PERFORMED AND CONFIRMED TRANSMISSION WAS ISSUE. NO SPECIFIC REASON GIVE. NEW TRANSMISSION ORDERED, BUT TURNED OUT TO BE DEFECTIVE. CAR WOULD NOT GO IN REVERSE. NISSAN CONFIRMED THAT THEY KNEW ABOUT THIS ISSUE. REPLACEMENT TRANSMISSION SENT AND INSTALLED. RUDE SERVICE FROM DEALERSHIP, NO HELP FROM NISSAN CUSTOMER "SPECIALIST." NEW TRANSMISSION COST WAS $6000 (PARTS AND LABOR). HAD NO OPTION BUT TO PUT NEW TRANSMISSION, BECAUSE NISSAN DOES NOT REBUILD OLD TRANSMISSIONS. *JB

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