NHTSA Complaint #10198563 — 2003 CADILLAC DEVILLE

2003 CADILLAC DEVILLE WITH APPROX. 65,900 MILES ON 07/11/07. THE "SERVICE ENGINE SOON" WARNING LIGHT APPEARED ON VEHICLE CONTROL PANEL & TOOK VEHICLE TO DEALERSHIP SAME DATE 07/11/07. DEALER PERFORMED OIL CHANGE & INFORMED THAT ENTIRE TRANSMISSION IS ABOUT TO FAIL & QUOTED $4,027.00 FOR REPAIRS. DEALER REFUSED TO HONOR WARRANTY PAST 50,000 MILES & INFORMED ENTIRE COST WAS THE RESPONSIBILITY OF THE CUSTOMER. GM WAS CONTACTED & REFUSED TO PROVIDE ANY FINANCIAL OR REPAIR ASSISTANCE FOR DEFECT AND REPEATEDLY DELAYED ANY DECISION UNTIL APPROXIMATELY 08/02/07 (AFTER REPEATED ATTEMPTS BY CUSTOMER TO CONTACT/RESOLVE PROBLEM), OTHER THAN A $1,000.00 CUSTOMER LOYALTY CERTIFICATE TO BUY A NEW CAR ON APPROX 8/02/07. GM REPRESENTATIVE CALLED & RECORDED PHONE CONVERSATION WITH CUSTOMER WITHOUT CUSTOMER ADVANCE KNOWLEDGE OR CONSENT ON 8/01/07 & 8/02/07. CUSTOMER HAD GONE TO DEALERSHIP (2ND TIME) & DEALER SERVICE MGR. REFUSED TO ASSIST IN ANY WAY (IN PERSON) & STATED HE WILL NOT HELP & STATED HIS DISPLEASURE THAT GM WAS CONTACTED. CADILLAC WAS THEREFORE TAKEN TO AAMCO AT CADILLAC OWNER'S EXPENSE FOR COMPLETE TRANSMISSION REPLACEMENT. ANOTHER ISSUE, "CHECK COOLANT LEVEL LIGHT" HAD BEEN BROUGHT TO DEALERSHIP ATTENTION (WHILE PREVIOUSLY UNDER WARRANTY) & TOLD US TO DISREGARD/NOT WORRY ABOUT IT APPROXIMATELY LAST THREE TIMES CAR WAS IN TO DEALERSHIP FOR OIL CHANGES (OVER APPROXIMATELY SIX MONTHS). CUSTOMER WAS TOLD THIS IS NOT ANY SAFETY ISSUE & TO DISREGARD "CHECK COOLANT LEVEL LIGHT". ISSUE REMAINS UNRESOLVED DUE TO ASSURANCE OF SAFETY FROM DEALERSHIP. *JB