NHTSA Complaint #10198419 — 2005 TOYOTA SIENNA

STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT issue reported to NHTSA

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1 Injury Vehicle Towed

Complaint Details

ODI Number	10198419
Vehicle	2005 TOYOTA SIENNA
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident	July 28, 2007
Date Filed	August 3, 2007
Mileage	51,600 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

BACK DOOR WAS OPENED USING THE REMOTE KEY AND THEN IT SUDDENLY CLOSED BY ITSELF. INDIVIDUAL WAS HIT BY THE DOOR AS IT CLOSED. FURTHER INSPECTION SHOWED THAT THE LEFT SIDE "STRUT" ON THE DOOR WAS LEAKING. CALLED TOYOTA CUSTOMER SUPPORT AT 800-331-4331 AND WAS GIVEN A REFERENCE #. TOYOTA ALSO REFERRED TO TSB BO001-07. BROUGHT VEHICLE TO DEALER AND DEALER WOULD CHARGE TO FIX SINCE VEHICLE HAS 51K MILES, ALTHOUGH LESS THAN 2 YEARS OLD. DEALER REFUSED TO ACKNOWLEDGE BACK DOOR STAYS WERE DEFECTIVE ALTHOUGH NUMEROUS CONSUMERS HAVE COMPLAINED, AND THERE IS A CURRENT NHTSA INVESTIGATION (ACTION #EA06020). *TR

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