NHTSA Complaint #10197761 — 2003 CHEVROLET MALIBU

MY DAUGHTER DROVE MY CAR TO WORK. IT WOULD NOT START AFTER A TRIP TO MALL. SHE WAS LEFT STRANDED DUE TO A CHEVROLET MALIBU DEFECTIVE ANTI-THEFT SYSTEM. MY CAR HAD TO BE TOWED IN A STRANGE CITY, AND IT IS STILL THERE. THE MAJOR CONSEQUENCE OF THIS BREAKDOWN IS THAT A 19 YEAR OLD GIRL WAS LEFT VULNERABLE IN A MALL PARKING LOT. IS IT A SAFETY HAZARD THAT COULD AFFECT HER? I THINK SO. I AM FEELING VULNERABLE BECAUSE MY VEHICLE IS NO LONGER 'SAFE' TO DRIVE. HAS THIS ISSUE BEEN INVESTIGATED BY THE NHTSA? WHAT WAS THE OUTCOME? WHY DOES GM FEEL THIS IS NOT AN ISSUE? A PATTERN OF BREAKDOWN HAS BEEN ESTABLISHED, AND A SOLUTION, WHETHER MONETARY OR IN REPAIR, SHOULD BE OFFERED. WILL IT TAKE SOMEONE BEING INJURED FROM A SECOND- HAND INCIDENT AS A RESULT OF 'EQUIPMENT FAILURE' TO MAKE GM NOTICE? THERE WAS NO PRIOR WARNING WITH THIS 'SHUTDOWN' OF THE CAR. AS A MOTHER, I CANNOT LET MY CHILDREN TAKE THIS CAR ON THE HIGHWAY. IN GOOD FAITH I PURCHASED THIS CAR, EXPECTING A RELIABLE MODE OF TRANSPORTATION. THIS WAS SUPPOSED TO BE A KID-CAR FOR COLLEGE THIS YEAR. HOW CAN WE SEND OUR CHILD OFF AND ALWAYS WONDER IF A CALL WILL COME IN FROM HER THAT SHE IS STRANDED ON A DESERTED ROAD THAT SHE HAS TO TRAVEL TO GET TO SCHOOL?AAA SHOULD BE FURIOUS ABOUT THE MAGNITUDE OF CALLS FOR DESIGN FAILURE ON THIS VEHICLE. THERE IS A MORAL ISSUE HERE, AND I BELIEVE THAT GM IS NOT INTERESTED IN THE 'HUMAN' FACTOR OF CAR SALES. THE RIGHT THING TO DO WOULD BE TO FIGURE OUT THE PROBLEM, ADDRESS IT AND FIX IT LIKE THE GOOD OLD DAYS OF CUSTOMER SERVICE USED TO BE AND MOVE ON. I WOULD BE WILLING TO PAY FOR THE REPAIR IN ORDER TO HAVE A RELIABLE CAR AGAIN. I AM NOW WORRYING THAT MY 2001 MALIBU WITH ANOTHER DAUGHTER OUT OF STATE WILL HAVE THE SAME PROBLEMS. A CAR THAT COULD NOT START ON A WHIM DOES NOT OFFER PEACE OF MIND TO ME. DO THE EXECUTIVES AT GM DRIVE CHEVROLET MALIBUS? WOULD THEY LET THEIR CHILDREN DRIVE A CAR LIKE MINE? PS. WHY DON'T YOU LIST 'WEBSITE' UNDER THE REFERRAL SOURCES? *TR