NHTSA Complaint #10197658 — 2000 FORD CONTOUR

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10197658
Vehicle	2000 FORD CONTOUR
Component	STRUCTURE
Date of Incident	December 1, 2002
Date Filed	July 27, 2007
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

THE DASH BOARD IS CURLED UP. THE PROBLEM STARTED IN 2002 AND HAS SLOWLY CONTINUED TO GET WORSE. WE CONTACTED FORD AND THEY SAID THAT THERE WAS A RECALL BUT THAT THE TIME FRAME FOR MAKING A CLAIM HAD EXPIRED. WE DIDN'T PROCEED FURTHER BECAUSE THEY TOLD US IT WOULD COST US $1000 TO FIX. OUR WARRANTY SAID THEY WOULDN'T COVER IT BECAUSE THEY CONSIDERED IT "UPHOLSTERY." WE HAVE JUST LEFT IT. IT IS A SAFETY ISSUE BECAUSE IT MAKES IT VERY DIFFICULT TO SEE OVER THE CURLED DASH BOARD. PLUS, IN THE WINTER, THE WINDOW DOESN'T DEFROST PROPERLY, AGAIN MAKING IT DIFFICULT TO SEE. I JUST SAW YOUR WEBSITE ON LINE TODAY, WHICH IS WHY WE DIDN'T CONTACT YOU EARLIER. *TR

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