NHTSA Complaint #10197091 — 2006 SUBARU OUTBACK

2006 SUBARU OUTBACK GROSS VEHICLE WEIGHT:26450 DATE OF PURCHASE:05/18/2007 ODOMETER AT PURCHASE:32743 DEALER:WALSER SUBARU INC. ADDRESS:14900 BUCK HILL ROAD BURNSVILLE, 55306 DEALER LICENSE:DT36027 ON 07/02/2007 FOUND OUTER EDGE OF REAR TIRES WERE SEVERELY WORN, STEEL BELTS VISIBLE. CALLED DEALER TOLD THEM NEEDED VEHICLE INSPECTED IMMEDIATELY, AS WE FELT IT WAS UNSAFE. DEALERSHIP THE STATED WE NEEDED TWO NEW TIRES AND A FOUR WHEEL ALIGNMENT. PICKED UP THE VEHICLE WERE INFORMED THAT THE ALIGNMENT WAS FINE AND THAT WE HAD ?OVER LOADED? THE VEHICLE. THAT WAS THE CAUSE OF THE WEAR ON THE TIRES. IT WAS EXPLAINED THAT THE AXLE HAD BEEN DEPRESSED SUFFICIENTLY TO CAUSE WEAR MARKS FROM THE RUBBER STOPS ON TORSION ARMS?? ASKING WHAT CONSTITUTED ?OVER LOADING? WE WERE REFERRED TO THE STICKER ON THE DRIVER?S SIDE DOOR. SEATING CAPACITYTOTAL5FRONT2REAR3 THE COMBINED WEIGHT OF OCCUPANTS AND CARGO SHOULD NOT EXCEED 408KG OR 900LBS TIRESIZECOLD TIRE PRESSURE FRONTP225/55R17220KG/32LBS REARP225/55R17210KG/30LBS SPARET155/7017420KG60LBS THE FOLLOWING WAS THE LOAD OF THE VEHICLE DURING THE TRIP TO NEW YORK: 2ADULTSAPPROXIMATE WEIGHT:210LBS EACH420LBS 110-YEAR-OLD CHILDAPPROXIMATE WEIGHT:100LBS100LBS 1EACH BAG PER ADULTAPPROXIMATE WEIGHT:40LBS EACH80LBS 1EACH BAG PER CHILDAPPROXIMATE WEIGHT:30LBS EACH30LBS 120 QT COOLERAPPROXIMATE WEIGHT:10LBS10LBS 1PLASTIC CONTAINERAPPROXIMATE WEIGHT:15LBS15LBS MISC TOOLS, TOYS, ETCAPPROXIMATE WEIGHT:50LBS50LBS APPROXIMATE TOTAL WEIGHT:705LBS NEVER RECEIVED A COPY OF THE SERVICE REPORT. NO REPORT THREE DAYS CALLED DEALERSHIP TOLD THAT THE REPORT HAD BEEN MAILED BUT THYE WOULD CHECK AND SEND A COPY. JULY 14, 2007:- STILL NO COPY OF SERVICE REPORT BY MAIL. 7/16/2007 11:05 AM?BURNSVILLE SUBARU, STILL HAD NOT RECEIVED SERVICE REPORT. TO DATE WE STILL HAVE NOT RECEIVED A COPY OF THAT SERVICE REPORT. WE ARE COPYING THIS LETTER TO SUBARU AMERICA AND NHTSA FOR THEIR COMMENTS.