NHTSA Complaint #10197049 — 2003 FORD ECONOLINE

WE HAVE A 2003 FORD ECONOLINE VAN THAT EJECTED IT'S FIRST SPARK PLUG THIS SPRING COSTING US TOWING AND $500.00+ IN REPAIRS. WEDNESDAY, IT HAPPENED AGAIN, THIS TIME ON THE NEW YORK STATE THRUWAY. WE WERE FORCED TO STAND IN A 10 FOOT PIECE OF GRASS BETWEEN 3 LANES OF TRAFFIC AND A ROCK CLIFF WITH 4 SMALL CHILDREN. AFTER WE MANAGED TO GET 7 PEOPLE PACKED INTO A TOW TRUCK AND GET TO THE NEAREST FORD DEALERSHIP, WE HAD TO RENT A CAR FOR 3 DAYS AND PAY FOR YET ANOTHER REPAIR. I INVESTIGATED AND FOUND OUT THAT THIS IS A RECURRING DEFECT IN THIS TYPE OF FORD ENGINES. I CALLED THE FORD MOTOR COMPANY TO SEE WHAT CAN BE DONE TO REPAIR THE ACTUAL ENGINE PROBLEM. I WAS TOLD THAT MY VAN IS NOW FIXED, SO TECHNICALLY IT IS FINE. I WAS ALSO TOLD THAT THERE IS ONLY A 50% CHANCE THAT THE PROBLEM MAY OCCUR AGAIN AND IF IT DOES I SHOULD CALL BACK. I WANT TO KNOW WHAT RECOURSE THERE IS FOR SOMEONE WHO JUST DOESN'T WANT TO DRIVE AROUND WITH THEIR CHILDREN IN A KNOWN TIME BOMB! *TR