NHTSA Complaint #10196841 — 2004 DODGE RAM 3500

TL*THE CONTACT OWNS A 2004 DODGE RAM 3500. AT 62,000 MILES, AN OIL CHANGE WAS PERFORMED ON THE VEHICLE. AS A RESULT OF THE OIL CHANGE, THE FRONT CV JOINT ON THE DRIVESHAFT FAILED AND DAMAGED THE TRANSMISSION, THE TRANSFER CASE, AND THE FLOOR BOARD. THE BEARINGS LACKED THE PROPER AMOUNT OF GREASE. THE DEALER STATED THAT THE CROSS MEMBERS NEEDED TO BE ABLE TO CATCH THE DRIVESHAFT. HOWEVER, IF THE CONTACT IS DRIVING AT A HIGH RATE OF SPEED, HE COULD DAMAGE THE CROSS MEMBERS. THE DEALER ALSO STATED THAT THEY COULD AND WOULD NOT SERVICE THE VEHICLE BECAUSE IT WAS DRIVEN TOO LONG AFTER THE COMPONENT FAILED AND THE PARTS ARE NO LONGER UNDER WARRANTY. GENERAL MOTORS INFORMED THE DEALER TO NO LONGER GIVE THE CONTACT ANY FURTHER INFORMATION DUE TO THE PROPRIETY ISSUES ASSOCIATED WITH THE DEFECT. THE CONTACT STATED THAT WHEN THE FLOOR BOARD GAVE IN, IT MILDLY INJURED HIS SON'S FOOT. ALSO, THE FLOOR BOARD SEVERED SEVERAL PIPE LINES. THE CURRENT MILEAGE IS 66,000 AND FAILURE MILEAGE WAS 62,000.