NHTSA Complaint #10196606 — 2007 CHEVROLET UPLANDER

WE PURCHASED A 2007 CHEVROLET UPLANDER NEW WITH 20 MILES ON IT. NOW IT ONLY HAS 3,500 MILE ON IT, THE PASSENGER REAR ELECTRIC SLIDING DOOR OPENED PARTIALLY BY ITSELF WHILE PARKED. THEN ,IT WOULD NOT CLOSE ELECTRICALLY , AND YOU CAN OT CLOSE IT MANUALLY. THE DOOR FINALLY CLOSED, BUT THEN WOULD NOT OPEN OR WOULD ONLY PARTIALLY OPEN AND NOT CLOSE OR WOULD PARTIALLY CLOSE AND REOPEN. THE VAN WAS TAKEN TO DEALER FOR REPAIR, AND THE MECHANIC SAID HE HAD SEEN THIS TWO OTHER TIMES ON A 2007 UPLANDER. THE PART WAS THE ELECTRIC DOOR MOTOR, IT SHORTED OUT AS PER THE WORK ORDER. THE MECHANIC AT THE DEALER TOLD US THE PART WAS HARD TO GET AND THEY WOULD ORDER IT, BUT IT WOULD TAKE AN INDEFINITE AMOUNT OF TIME TO RECEIVE THE PART. INDEFINITE" WAS NOT A GOOD ANSWER FOR ME, SO I PRESSED THE SALES DEPARTMENT TO HELP SINCE THIS VAN WAS BRAND NEW. THEN, THE SERVICE DEPARTMENT SAID IT WOULD TAKE 10 DAYS TO GET THE PART. UPON TRYING TO LEAVE THE DEALER THE VAN'S WARNING BELL CHIMED LOUDLY AND CONSTANTLY. SO A MECHANIC HAD TO REMOVE A FUSE TO MAKE IT STOP. BECAUSE THE DOOR/ALARM FUSE HAD TO BE REMOVED THAT ALSO DISABLED THE RADIO, DVD PLAYER, ONSTAR, AND THE VAN'S INTERNAL CELL PHONE. NONE OF THEM WORKED UNTIL THE DOOR WAS FIXED. THE DEALER SERVICE DEPARTMENT CALLED AND INDICATED THE VAN WILL BE RETURNED TO THE GARAGE THIS WEEK TO HAVE THE ELECTRIC DOOR MOTOR REPLACED. I BELIEVE IT WAS A HAZARD THAT THE ELECTRIC DOOR COULD NOT BE OPENED MANUALLY, IN ANY EVEVENT, WHETHER IT IS WORKING CORRECTLY OR NOT. ALSO, IT SHOULD NOT TAKE SO LONG FOR A PART TO BE REPLACED WHEN IT HAS TO DO WITH PASSENGER SAFETY. *AK