NHTSA Complaint #10196422 — 2000 CHRYSLER CIRRUS

TL*THE CONTACT OWNS A 2000 CHRYSLER CIRRUS. WHILE DRIVING 10 MPH, THE POWER STEERING FAILED. THE CONTACT PULLED OVER, RAISED THE HOOD, AND A FIRE IGNITED. THE VEHICLE WAS TOWED TO A MECHANIC AND A REPAIR WAS PERFORMED. WHEN THE CONTACT ARRIVED TO PICK UP HIS VEHICLE, THE MECHANIC STATED THAT THE HIGH PRESSURE POWER STEERING HOSE HAD PREMATURELY HEATED AND DEVELOPED A LEAK. THE FAILURE RESULTED IN AN UNDERHOOD FIRE. DAYS AFTER THE VEHICLE WAS REPAIRED, THE CONTACT RECEIVED A RECALL LETTER. CHRYSLER STATED THAT THEY WOULD REIMBURSE HIM FOR THE REPAIRS. WEEKS LATER, CHRYSLER REFUSED TO PROVIDE REIMBURSEMENT. THE SAME DAY HE PICKED UP THE VEHICLE FROM THE DEALER, IT CAUGHT FIRE AGAIN AFTER BEING DRIVEN APPROXIMATELY 20 MILES. CHRYSLER ADVISED HIM TO LEAVE THE VEHICLE AND THAT THEY WOULD TOW IT AND TAKE CARE OF THE SITUATION. IT HAS CURRENTLY BEEN SIX WEEKS AND NOTHING HAS BEEN DONE. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 134,980. BEFORE THE FIRE, THE CONSUMER HAD OTHER WORK PERFORMED ON THE VEHICLE SUCH AS: A NEW WATER PUMP AND TIMING BELT. UPDATED