NHTSA Complaint #10193647 — 1998 FORD EXPLORER

TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT RECEIVED RECALL NOTICE # 06V286000 (VEHICLE SPEED CONTROL). SHE CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR THE REPAIR AND THE DEALER ASKED IF ANY FAILURES HAD OCCURRED. THE CONTACT STATED THAT THE ENGINE AND ABS WARNING LIGHT INDICATORS HAD ILLUMINATED. THE DEALER THEN STATED THAT THERE WOULD BE A SERVICE CHARGE OF $100. WHEN THE DEALER WAS TOLD TO ONLY SERVICE THE VEHICLE FOR THE RECALL, THEY STATED THAT THE $100 SERVICE FEE WOULD STILL APPLY. THE MILEAGE INFORMATION WAS UNKNOWN.