NHTSA Complaint #10193467 — 2003 SATURN L200

2003 SATURN L200 WOULD NOT START & THE ENGINE LIGHT WAS FLASHING.. AAA TOWED THE VEHICLE TO THE NEAREST REPAIR FACILITY. ON 7/14/07 THAT FACILITY ADVISED US THAT THE IGNITION CONTROL MODULE WAS FAULTY & THAT IT HAD BEEN THE SUBJECT OF A RECALL. THE SHOP CONTACTED SATURN OF BEAVERTON SERVICE DEPARTMENT, AND WERE TOLD THAT SINCE OUR VEHICLE HAD ALREADY HAD THE RECALL WORK DONE THEY WOULD NOT REPLACE THIS FAULTY PART AGAIN UNDER THE RECALL. WE CONTACTED SATURN CUSTOMER SERVICE ON 7/14/07 #800-553-6000 , WHO ADVISED US THAT SATURN OF BEAVERTON WAS INCORRECT AND THAT IF THE SAME PART WAS AGAIN FAILING, IT WOULD BE REPLACED UNDER THE RECALL. WE ASKED THEM IF WE SHOULD HAVE THE VEHICLE TOWED TO SATURN OF BEAVERTON AND WAS TOLD THAT WE DID NOT NEED TO AS IT WAS AN HOUR AWAY FROM THE SHOP. WE COULD HAVE THE AAA SHOP DO THE REPAIR AND WE COULD SUBMIT FOR REIMBURSEMENT AS SATURN OF BEAVERTON WOULD NOT DO THE REPAIR FOR US. BUT, ADVISED OUR SHOP OF THIS AND THEY DID THE REPAIRS USING THE CORRECT PARTS SUPPLIED DIRECTLY FROM THE LOCAL CHEVROLET DEALERSHIP. WE PAID $431.79 FOR THE REPAIR AND PICKED UP THE VEHICLE 7/15/07. A REPRESENTATIVE FROM SATURN (CASE #1-24000059) CALLED US AFTER WE PICKED UP THE CAR AND ASKED US WHAT WE PAID AND WHAT WAS DONE. REFERENCE RECALL BULLETIN 6/23/2003.WE HAVE THE FAULTY IGNITION MODULE IN A BOX FROM THE SHOP. THEY CALLED ME BACK A FEW HOURS LATER AND ADVISED ME THAT THEY WOULD NOT REIMBURSE US THE REPAIR COST BECAUSE IT WAS NOT DONE AT A SATURN SHOP. SATURN DENIED THAT IT TOLD US TO HAVE THE REPAIRS COMPLETED AT THE AAA SHOP AND SUBMIT BILL FOR REIMBURSEMENT TOLD HER THAT WE STILL HAVE THE FAULTY PART, SO WE COULD TAKE IT TO THE SATURN SHOP & THEY COULD TEST IT IF NECESSARY. ALSO, WE OFFERED TO HAVE THE SHOP PUT THE FAULTY PART BACK ON &AND HAVE THE VEHICLE TOWED TO A SATURN SHOP SO THEY COULD DO THE REPAIR. SATURN TOLD US THAT NONE OF THIS MADE A DIFFERENCE AND THAT WE WILL NOT BE REIMBURSED. *AK