NHTSA Complaint #10193395 — 2003 GMC ENVOY

I WAS DRIVING ON 6/13/07 & IT WAS RAINING I HAD THE WINDSHIELD WIPERS ON, AND WHEN IT STOPPED RAINING, APPROXIMATELY 45 MINUTES LATER, I TURNED OFF THE WIPERS. HOWEVER, THEY NEVER CUT OFF. I TRIED EVERYTHING TURNED THEM ON & OFF BUT THEY CONTINUED TO STAY ON. I TRIED TO FIND THE FUSES BUT COULDN'T. SO I WENT TO WILTON MOTORS NEARBY & THE SERVICE DESK PERSON CAME OUT AND TOOK OUT THE FUSE FOR ME. I MADE A APPOINTMENT FOR THE NEXT DAY 06/14/07. LATER, I LOOKED UP THE PROBLEM ON THE INTERNET & FOUND NHTSA RECALL 04V046000. ON THE WAY TO THE DEALER ON 6/14/07 I CALLED THE 800 NUMBER FOR GMC TO VERIFY THE RECALL. I WAS TOLD THAT THIS VEHICLE WASN'T A PART OF THAT RECALL. I TOLD THE REPRESENTATIVE THAT THIS VEHICLE HAD THE SAME PROBLEM AS STATED IN THE RECALL O & IT WAS THE SAME MODEL YEAR. I ASKED TO SPEAK TO A SUPERVISOR , WHO TOLD ME THE SAME THING EXCEPT THAT SHE WOULD CONTACT THE DEALER, AND THERE. IF THERE WAS WATER IN THE MODULE IT WOULD BE COVERED UNDER THE WARRANTY, WHEN I CALLED ABOUT THE SUV I WAS TOLD IT WOULD COST $320.00, BUT BECAUSE GMC DIDN'T HAVE IT ON A OPEN RECALL I WOULD HAVE TO PAY. THEY HAVE TO ORDER THE MODULE & IT MUST GO BACK THERE TOMORROW 06/15/07. I CALLED THE 800 # AGAIN & LEFT A VOICE MAIL MESSAGE EXPLAINING WHAT THE REPRESENTATIVE SAID. WOULD FILE A LAW SUIT IF THIS WAS NOT COVERED UNDER THE RECALL. *AK