NHTSA Complaint #10192702 — 1998 FORD TAURUS SHO

I OWN A 1998 FORD TAURUS STATION WAGON. THE REAR SEAT BELTS LAP AND BOTH SHOULDERS HAVE GOTTEN JAMMED IN THE SIDE COMPARTMENTS TWICE AND WERE UNUSABLE. I HAD IT REAPAIRED ONCE AT NO COST AT A LOCAL REPAIR SHOP. BOTH REAR DOOR PANELS ARE COMING APART ALSO. THIS IS NOT NORMAL WEAR AND TEAR. I TAKE GOOD CARE OF MY VEHICLES AND HAVE NEVER OWNED A CAR WHERE DOOR STARTED TO SEPARATE. I BROUGHT THE ISSUE UP TO FORD DEALERSHIP AND THEY SAID THEY WOULD REPAIR IT FOR $300.00 AND UP EACH SEATBELT. I EXPLAINED IT WAS A SAFTEY ISSUE AND THEY SIMPLY SAID IT WAS NO LONGER UNDER WARRANTY. I HAVE CONTACTED FORD DIRECTLY AND RECEIVED THE SAME RESPONSE. I HAPPENED TO COME ACROSS YOUR WEBSITE AND DECIDED TO CONTACT YOU. I HOPE YOU CAN HELP ME GET THIS REPAIR DONE. I CAN NOT AFFORD ANOTHER CAR AT THIS TIME AND I CAN NOT TRANSPORT MORE THEN 1 PERSON IN THE REAR SEAT, ONLY IN THE MIDDLE. THANK YOU.