NHTSA Complaint #10192594 — 2007 DODGE CALIBER

AT 12,000 MILES I STARTED TO HAVE A SEVERE VIBRATION WHEN BRAKING. I CONTACTED THE AUTO DEALER IMMEDIATELY AND WAS TOLD THAT THE BRAKES NEEDED A BREAK IN PERIOD AND NOT TO WORRY, SO I DIDN'T BRING IT IN. AT 18,000 MILES I HAD IT LOOKED AT AND THE AUTO DEALER SAID IT WAS CUPPED TIRES WITHOUT EVEN LOOKING AT IT. I RETURNED TO THE DEALER AGAIN WHO THEN ADVISED ME THAT IT WAS CUPPED TIRES AT 24,000 MILES. DURING A WARRANTY REPAIR I ASKED THAT THEY LOOK AND AGAIN THEY MENTIONED CUPPED TIRES. I HAD THE TIRES REPLACED AT 36,000 MILES AND TOOK IT BACK TO THE DEALER WHO THEN INFORMED ME THAT THE CAUSE WAS BAD ROTORS AND THE SERVICE MANAGER REFUSED TO CORRECT THE PROBLEM WITHOUT CHARGE. UNDERSTAND THIS WAS THE FOURTH TIME I CONTACTED THE DEALER ABOUT THIS SAME ISSUE. I HAVE NOW HAD THE NEW TIRES INSTALLED FOR ABOUT 800 MILES AND THIS PROBLEM IS STARTING TO RUIN THESE AS WELL ACCORDING TO THE TIRE TECHNICIAN. IT IS MY CONTENTION THAT THERE IS SOMETHING SERIOUSLY WRONG WITH THE CAR, AND IT IS CAUSING THE TIRES TO WEAR BADLY AND UNEVENLY BUT THE DEALER REFUSES TO ACKNOWLEDGE IT.