NHTSA Complaint #10191035 — 2005 SUBARU WRX

NORMAL CITY AND HIGHWAY COMMUTING. WHILE TRAVELING ON THE HIGHWAY VEHICLE HAD A VIOLENT DROP IN SPEED , AND A METAL CLANKING NOISE. WAS HEARD. THE ENGINE DIED, AS A RESULT LOST POWER STEERING. I MANAGED TO SAFELY BRING THE CAR TO A STOP. IT WAS AS ABLE TO DRIVE IT DESPITE THE ENGINE SHUTTING OFF FREQUENTLY TO THE DEALER. THEY REPORTED TO ME THAT THE TURBOCHARGER FAILED, AND I HAD 4 TWISTED AXLES, HALF-SHAFTS REPLACED. THEY HAD TO PLACE A CALL TO SUBARU TO SEE ABOUT COVERING THE FAILURE. I HEARD NOTHING, BUT AFTER CALLING THEY SAID SUBARU WOULD NOT COVER THE FAILURE, BUT WOULD NOT SAY WHY. I WENT IN LATER AND REQUESTED A WRITTEN STATEMENT THAT THEY REFUSED TO COVER IT AND WHY. IT WAS THEN I FOUND OUT THAT IT WAS DUE TO ALLEGED ABUSE. THE PROOF OF THIS WAS THE PRESENCE OF CLUB STICKERS AND AFTERMARKET PARTS WHICH HAD NO BEARING ON THE DEFECTIVE PARTS. THEY STATED THE PRESENCE OF THESE THINGS IMPLIED ABUSE TO THE CAR. THEY REFUSED TO FIX IT UNLESS I PAYED. THEY OFFERED NOTHING , BUT A 800 NUMBER TO COMPLAIN TO SUBARU OF AMERICA. I AM CURRENTLY IN THE PROCESS WITH SOA AND EVERYONE IS BEING VERY UNCOOPERATIVE. I FELT BEING DISCRIMINATED AGAINST BECAUSE OF MY AGE. I AM YOUNGER , THEREFORE, I MUST BE ABUSED OR RACE THE CAR.*AK