NHTSA Complaint #10190488 — 2006 JEEP COMMANDER

WE OWN A 2006 JEEP COMMANDER WHICH WAS HAVING ELECTRICAL PROBLEMS. ALL OF THE DASHBOARD LIGHTS, AIR CONDITIONING, INTERIOR, AND EXTERIOR LIGHTING FLASHED OFF AND ON LIKE AN ELECTRICAL SURGE. THIS HAPPENED USUALLY ONCE A DAY. IT HAS BEEN TO THE LOCAL JEEP DEALERSHIP FOUR TIMES FOR THE SAME PROBLEM. THEY COULD NOT REPLICATE THE PROBLEM, SO THEY STATED THAT THEY COULD DO NOTHING TO REPAIR IT. THIS WAS A DANGEROUS PROBLEM BECAUSE IT IMPAIRED ONE'S DRIVING ABILITY. THEY WILL NOT WRITE ON THE SERVICE REPORT THAT WE FEEL IT IS DANGEROUS. THEY SAID THAT IF WE FELT THAT WAY, THEN WE SHOULDN'T DRIVE IT. THE FIRST TWO TIMES IT WAS IN FOR THE ELECTRICAL MALFUNCTION, THEY DIDN'T WRITE IT UP ON THE SERVICE REPORTS BECAUSE THEY COULDN'T REPLICATE IT. AFTER THE LAST TRIP TO THE REPAIR SHOP (IT IS STILL SITTING THERE) THEY TOLD US THAT THEY WILL NOT ACCEPT IT FOR SERVICE AGAIN FOR THE SAME PROBLEM BECAUSE THEN IT WOULD POSSIBLY FALL UNDER THE LEMON LAW. UPON RESEARCH INTO THE PROBLEM, WE SAW THE NUMBER OF OTHER COMPLAINTS AND EVEN THE OPEN ENGINEERING REVIEW REQUIRED BY THE ODI. WE SPOKE TO A REPRESENTATIVE AT DAIMLER CHRYSLER WHO WAS GOING TO PUT US IN CONTACT WITH A CASE MANAGER. THEY NEED TO REPAIR THE PROBLEM BEFORE SOMETHING MORE SERIOUS HAPPENS. WE HAVE FORTUNATELY NOT BEEN INVOLVED IN AN ACCIDENT DUE TO THE MALFUNCTION, BUT OTHERS HAVE. THE FIELD IN THE BOTTOM PORTION OF THE REPORT WILL ONLY ACCEPT NUMBERS, SO I WILL WRITE HERE THAT IT IS AN ONGOING PROBLEM, HAPPENING ON ALMOST A DAILY BASIS.