NHTSA Complaint #10190079 — 2007 TOYOTA COROLLA

2007 TOYOTA COROLLA CUSTOMER STATES THAT THE DEALERSHIP LIED TO HER ABOUT THE CAR **CC THE CONSUMER STATED WHEN PURCHASING THE VEHICLE THAT HIS GRANDDAUGHTER DID NOT KNOW TOO MUCH ABOUT CARS AND PURCHASED A NEW VEHICLE WITH POWER LOCKS AND WINDOWS. THE CONSUMER NOTICED THAT THE GRANDDAUGHTER WAS OPENING THE CAR WITH A KEY AND NOT WITH A REMOTE CONTROL OPENER. IMMEDIATELY, THE CONSUMER WENT TO THE DEALER AND INFORMED THEM OF THE PROBLEM. A DIFFERENT SALESPERSON INFORMED THEM THAT ORIGINAL SALES REP WAS NOT IN THAT DAY AND WHAT THE GRANDDAUGHTER RECEIVED WAS POWER LOCK BUT THAT IT ONLY AUTOMATICALLY LOCKS AND UNLOCKS ON THE INSIDE NOT OUTSIDE OF THE CAR. THE REMOTE CONTROL WAS AN ADDITIONAL CHARGE. THE CONSUMER IS REQUESTING THE REMOTE CONTROL AT NO ADDITIONAL COST AND ALSO WISHES TO RECEIVE THE $4,000 DEDUCTIBLE THAT WAS STATED ON THE MAILING FLYER, HOWEVER THE DEALER STATES THE DEDUCTIBLE WAS ONLY FOR USED CARS NOT THE NEW VEHICLES. *TR