NHTSA Complaint #10190010 — 2002 OLDSMOBILE AURORA

THERE IS A CLUNG/NOISE COMING FROM THE STEERING COLUMN DURING TURNS AT SLOW SPEEDS. IT CAN ALSO BE FELT WHEN THE VEHICLE WAS NOT MOVING AS TURNING THE STEERING WHEEL. A REQUEST WAS SENT TO CUSTOMER SERVICE AT GM REQUESTING ASSISTANCE IN PAYING FOR THIS REPAIR. THEY REFUSED TO ACCEPT RESPONSIBILITY FOR ANY PAYMENT SINCE THE VEHICLE WAS OUT OF WARRANTY EVEN THOUGH THERE HAD BEEN SEVERAL TECHNICAL SERVICE BULLETINS (TSB) ISSUED BASED ON CUSTOMERS PROBLEMS. A PAYMENT OF AT LEAST 50% OF THE COST OF REPAIRS SHOULD HAVE BEEN TENDERED BY GM. *AK