NHTSA Complaint #10190004 — 2003 FORD EXPLORER

THE REAR TAILGATE ON THE 2003 FORD EXPLORER CRACKED WHEN I CLOSED IT AFTER TAKING AN ITEM OUT OF THE BACK OF THE CAR. I HAD SEEN MANY OTHER VEHICLES OF THE SAME MAKE AND YEAR WITH THIS PROBLEM BUT DID NOT KNOW WHAT MAY HAVE CAUSED THE PROBLEM UNTIL IT HAPPENED TO ME. I DID NOT ABUSE THE TAILGATE ,AND I DID NOT USE ANY EXTRA EFFORT TO CLOSE IT THAN I NORMALLY WOULD. I CALLED MY LOCAL FORD DEALER , AND THEY TOLD ME TO BRING IT AND THEY WOULD FIX IT AT NO CHARGE. WHEN I CALLED LATER ON THE DAY I DROPPED IT OFF. THEY INFORMED ME THEY HAD PERFORMED THE RECALL WORK ON THE HINGE AND BALL PIVOT, BUT THEY COULD NOT REPAIR THE TAILGATE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. I CONTACTED FORD AND THEY TOLD ME THEY WERE AWARE OF THE PROBLEM WITH THE TAILGATE SITUATION ON THIS VEHICLE BUT IT HAD NOT BEEN POSTED AS A RECALL ITEM. *AK