NHTSA Complaint #10189372 — 2003 CHEVROLET IMPALA

THE CAR WAS BOUGHT NEW FROM DEALERSHIP, WITH OCCASIONAL GRINDING NOISES NOTED IN REVERSE AND HEADLIGHTS "SURGING" AT NIGHT WHILE DRIVING. DEALERSHIP UNABLE TO REPLICATE WITH THE EXCEPTION OF GRINDING. I WAS TOLD A LOOSE WIRE WAS CAUSING NOISE IN REVERSE. ON 09/26/05, AFTER NOTICING HARD STALLS WHILE ATTEMPTING TO START, THE FUEL PUMP WENT OUT $281.60 FOR NEW ONE. 12/09/05, TO DEALERSHIP FOR STARTING CONCERNS AND MAINTENANCE. 04/13/06-CAR WOULD NOT START TO LEAVE WORK. WARD'S CHEVROLET CAME TO MY WORK SITE. LEFT ME A RENTAL AND KEPT MY CAR UNTIL 04/20/06. I PAID $674.56 FOR A 2ND FUEL PUMP AND FUEL MODULE. 06/21/06- TO LOCAL GARAGE WITH SAME COMPLAINTS. $100 PAID FOR "SHORT" IN ELECTRICAL THAT CAUSED NO START AND TOWING. 08/04/06-COOPER BUICK IN MONROE,LA- $281.00 FOR ANOTHER FUEL PUMP AND RECALL ON 2003 IMPALA HEADGASKETS THAT I WAS UNAWARE OF. 11/22/06-NO START, TURN OVER-WENT OUTSIDE 3 HOURS LATER-STARTS WITH HARD START. 12/06/06-BRAKES WENT FROM QUIET TO GRINDING-SLOW HARD STARTS CONTINUE. WARD'S KEPT THE CAR FOR A MONTH-NEVER TOLD ME WHAT WAS WRONG WITH CAR EXCEPT BRAKES. DID NOT CHARGE. AT THIS TIME I HAD REQUESTED A GM INVESTI.-NO RESULTS-STATES"THE DEALERSHIP WAS UNABLE TO REPLICATE CONCERN". THE CAR CONTINUES TO HAVE SLOW, HARD STARTS WITH VERY NOTICEABLE GAS SMELLS. THE SMELL OF GAS HAS BEEN OCCURRING SINCE 04/20/06 REPAIRS. NOW SERVICE, ABS, SECURITY LIGHTS COME ON AND OFF INTERMITTENTLY WITH THE SMELL OF GAS AND SLOW, HARD STARTS. I HAVE BEEN CALLING WARD'S SINCE THE FIRST WEEK OF MARCH 2007 REQUESTING FACTORY REP. TO MEET AND DRIVE CAR AFTER THEIR HAVING A MONTH WITH NO IMPROVEMENTS IN CARS FUNCTIONING. I CALLED THIS A.M. TO BE INFORMED THAT NEW SERVICE DEPT. MANAGER WAS NOT AWARE OF PROBLEM. THIS IS THE 4TH TIME SINCE MARCH I HAVE REQUESTED THE FACTORY REP. WITH NO RESPONSE FROM WARD'S. *TR