NHTSA Complaint #10189042 — 2004 FLEETWOOD BOUNDER

2004 BOUNDER COACH PURCHASED NEW IN AUG/SEPT 2003. I (2ND OWNER) PURCHASED COACH IN DEC 2006. COACH PUT DIRECTLY INTO STORAGE UNTIL FEB 2007, WHEN I DISCOVERED THE DRIVERS SIDE WINDOW AND THE L/R WINDOW WERE FOGGED. THOUGHT IT WAS FILM FROM BEING STORED. IT WAS NOT AFTER INSPECTION. WINDOWS HAVE COMPLETELY LOST THEIR SEAL. CAN NOT SEE OUT OF DRIVERS WINDOW WHEN IT RAINS OR WHEN SUN IS SHINING ON THEM. UPON CLOSER INSPECTION FOUND THAT ALL THE WINDOWS ( 11 ) HAVE SOME DEGREE OF FOGGING. I CONTACTED FLEETWOOD WHO SAID THEY COULD DO NOTHING AND TOLD ME TO CONTACT SE-GI PRODUCTS IN CALIFORNIA. I DID AND THEY SAID TO SEND THEM PICTURES AND A DESCRIPTION OF PROBLEM. THEY CALLED ME AFTER RECEIVING THEM AND SAID THE COACH WAS OUT OF THE 3-YEAR WARRANTY AND THEY COULD NOT DO ANYTHING. I CALLED FLEETWOOD AGAIN THEY SAID "THINGS HAVE CHANGED IN THE PAST MONTH OR SO AND SHE WOULD CALL SEGI AND SEE WHAT SHE COULD DO. SHE TOLD ME SHE JUST HAD ANOTHER COACH IN THE PAST FEW WEEKS WITH ALMOST THE IDENTICAL PROBLEM AND RECEIVED HELP FOR THEM". 4 DAYS LATER SHE CALLED ME BACK AND SAID "SE-GI IS UNWILLING TO DO ANYTHING, NOT EVEN SELL ME WINDOWS AT COST!" "SORRY" I EMAILED HER AND TOLD HER THIS WAS UN-ACCEPTABLE. FLEETWOOD TOLD ME THE ORIGINAL OWNER CONTACTED THEM IN SEPT. 2006 ABOUT THE WINDOWS, BUT FLEETWOOD TOLD THEM THERE WAS NOT RECALL AT THAT TIME. (I WAS NOT AWARE OF THIS, UNTIL FLEETWOOD TOLD ME WHEN I CALLED THEM) THIS CALL BY THE ORIGINAL OWNER WAS WITHIN A MONTH OF THE WARRANTY EXPIRING. MY CALL WAS 6 MONTHS AFTER THE 3 YEAR (SO CALLED WARRANTY). I COULD POSSIBLY SEE FLEETWOOD/SE-GI NOT WARRANTING 1 OR 2 WINDOWS, BUT ALL 11 WINDOWS. THIS IS DEFINITELY A SERIOUS DEFECT. I CAN NOT DRIVE THE COACH UNTIL AT LEAST THE DRIVERS WINDOW IS REPLACED. VERY SERIOUS SAFETY ISSUE. THANK YOU *JB