NHTSA Complaint #10188937 — 2003 FORD EXPLORER

WE WERE INVOLVED IN A MOTOR VEHICLE ACCIDENT ON THE BELOW DATE. A PERSON WENT THROUGH A RED LIGHT AND HIT OUR 2003 FORD EXPLORER ON THE RIGHT REAR WHEEL AREA AT APPROX 40 MPH. THERE WAS OVER $ 6,000 IN DAMAGE ON OUR VEHICLE. WHEN OUR VEHICLE WAS RELEASED TO US FROM THE BODY SHOP 6 WEEKS LATER, OUR HEATER, WHEN TURNED ON WAS MAKING A LOUD BANGING SOUND. IT SOUNDED LIKE SOMETHING WAS KNOCKED LOOSE FROM THE IMPACT. IT IS NOW APRIL 2007, AND WE HAVE BEEN TRYING TO GET OUR INSURANCE COMPANY TO FIX THIS. WE TOOK OUR 2003 FORD TO CAPITAL FORD IN CARSON CITY, NEVADA WHERE WE BOUGHT 3 NEW FORD VEHICLES. CAPITAL FORD TOLD THE INSURANCE COMPANY THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. ALLSTATE , OUR INSURANCE COMPANY TOLD US THAT WE WOULD HAVE TO PAY "AT OUR OWN EXPENSE" TO TAKE THE DASH APART ON THIS VEHICLE TO SEE IF THIS WAS ACCIDENT RELATED, AT 10 HOURS LABOR AT $ 90 PER HOUR! I HAVE CHECKED ALL RECALLS WITH THIS VEHICLE, AND CALLED FORD DIRECTLY, AND HAVE FOUND NO PROBLEM WITH THIS HEATER. PLEASE HELP US! *TR